Angelle Schenck
Youngsville,LA
Summary
Results-driven Revenue Cycle Supervisor with 5+ years of experience in healthcare billing, collections, and team leadership. Proven track record of improving accounts receivable performance, training high-performing teams, and optimizing billing processes. Skilled in payer guidelines, compliance, and driving revenue through strategic problem-solving.
Overview
12
12
years of professional experience
Work History
Revenue Cycle Supervisor
LHC Group
Lafayette, LA
07.2022 - Current
- Lead, coach, and develop a team of revenue cycle specialists, improving overall team performance and productivity
- Monitor A/R aging reports and implement strategies to reduce outstanding balances and increase cash flow
- Develop and deliver training on billing guidelines, payer requirements, and compliance updates
- Handle escalated patient, customer, and agency inquiries with professionalism and efficiency
- Drive process improvements to enhance billing accuracy and operational efficiency
Collections Specialist Team Lead
LHC Group
10.2020 - 07.2022
- Trained and mentored team members on billing and collections processes
- Supported leadership in quality assurance, process improvement, and training initiatives
- Identified workflow inefficiencies and implemented solutions to improve revenue outcomes
- Resolved complex billing issues and customer concerns quickly and effectively
Collections Specialist
LHC Group
02.2020 - 10.2020
- Processed and submitted insurance claims, including Blue Cross Blue Shield
- Researched and corrected claim errors to ensure accurate submissions
- Managed daily A/R follow-ups and resolved delinquent accounts
- Communicated with payors and internal teams to resolve billing discrepancies
Client Assessment Specialist
Conduent
Baton Rouge, LA
07.2015 - 02.2020
- Conducted in-person assessments for Medicaid long-term care eligibility
- Developed individualized care plans for elderly and disabled clients
- Coordinated access to community resources including housing and medical equipment
- Ensured compliance with state and federal program requirements
Claims Specialist
Rehab Billing Specialists
Lafayette, LA
08.2017 - 08.2018
- Managed patient accounts and resolved billing discrepancies
- Conducted collections outreach and handled account inquiries
- Generated collection letters and recommended accounts for external collections
Family Support Coordinator
Share Care USA
Lafayette, LA
05.2014 - 06.2015
- Managed case records and ensured compliance with program regulations
- Coordinated and facilitated Individualized Family Service Plan (IFSP) meetings
- Monitored service delivery and conducted regular progress reviews
Education
Bachelor of Science - Child & Family Studies, Psychology
University of Louisiana at Lafayette
Skills
- Revenue Cycle Management
- Medical Billing & Insurance Verification
- Accounts Receivable (A/R) Management
- Team Leadership & Training
- Process Improvement
- Compliance & Payer Guidelines
- Problem Solving
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
Timeline
Revenue Cycle Supervisor
LHC Group
07.2022 - Current
Collections Specialist Team Lead
LHC Group
10.2020 - 07.2022
Collections Specialist
LHC Group
02.2020 - 10.2020
Claims Specialist
Rehab Billing Specialists
08.2017 - 08.2018
Client Assessment Specialist
Conduent
07.2015 - 02.2020
Family Support Coordinator
Share Care USA
05.2014 - 06.2015
Bachelor of Science - Child & Family Studies, Psychology
University of Louisiana at Lafayette