ANGELLENA EVOLA
Tampa,FL
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
PizzaVola
Riverview, FL
03.2021 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Customer Service Representative
William Sonoma Inc - Pottery Barn
Tampa, FL
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Manager
Bella Marias
Flourtown, PA, USA
03.2011 - 02.2021
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Created the menu every two years due to change in stock and customer requests
- Helped to train waitstaff and kitchen staff on proper restaurant procedures
Bartender
Magerks Pub & Grill
Fort Washington, PA, USA
03.2019 - 06.2020
- Provide fast, friendly, and professional service to all bar patrons and beverage servers
- Being able to multitask without falling under pressure
- Always arriving to work looking my best with a positive attitude
Telephone & Front Desk Receptionist
David J Witchell
Newtown, PA, USA
01.2009 - 02.2011
- Answer all phone calls with courtesy, Build good relations with customers, and exhibits cheerful, cooperative attitude at all times
- Schedule and confirm all appointments for the spa along with the salon
- Organization and detail oriented mindset with dependable and reliable ability to ensure consistent attendance
- Highly motivated with the ability to work with little direct supervision: and a positive attitude
Education
Bachelor's degree - Nursing
Bucks County Community College
Newtown, PA01.2019
Skills
- Restaurant Operations Management
- Customer Satisfaction Excellence
- High-End Reception Management
- Problem-Solving Analysis
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
William Sonoma Inc - Pottery Barn
09.2023 - 01.2024
Restaurant Manager
PizzaVola
03.2021 - 11.2024
Bartender
Magerks Pub & Grill
03.2019 - 06.2020
Restaurant Manager
Bella Marias
03.2011 - 02.2021
Telephone & Front Desk Receptionist
David J Witchell
01.2009 - 02.2011
Bachelor's degree - Nursing
Bucks County Community College