Summary
Overview
Work History
Skills
Timeline

Angellena Ramos

San Diego,CA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at 94th Aero Squadron Restaurant - San Diego. Excelled in team leadership and problem-solving, significantly enhancing customer satisfaction. Demonstrated expertise in cash handling and fostering positive workplace environments. Proven track record of improving service delivery through effective collaboration and skillful management.

Overview

4
4
years of professional experience

Work History

Shift Lead

94th Aero Squadron Restaurant - San Diego
01.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Server/Bartender

94th Aero Squadron Restaurant - San Diego
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Hotel Indigo San Diego
12.2022 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cocktail Server

Kimpton Rowan Palm Springs Hotel
04.2021 - 08.2022
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Communicated with guests to record orders and assess needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Maintained accuracy and efficiency when processing sales transactions.

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving

Timeline

Shift Lead - 94th Aero Squadron Restaurant - San Diego
01.2023 - Current
Server/Bartender - 94th Aero Squadron Restaurant - San Diego
01.2023 - Current
Server - Hotel Indigo San Diego
12.2022 - 12.2023
Cocktail Server - Kimpton Rowan Palm Springs Hotel
04.2021 - 08.2022

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Angellena Ramos