Angellette Batts-Richardson
Smyrna,TN
Summary
Dedicated Customer Service Professional with expertise in resolving conflicts and maximizing customer satisfaction. Skilled in documenting issues and pursuing comprehensive solutions to meet diverse needs. Strong background in customer relations, delivering effective support and fostering positive interactions.
Overview
27
27
years of professional experience
Work History
Substitute Teacher
ESS/ Advantage Expo / Talent Management
2021.08 - Current
- Created and executed tailored behavior management plans for students with challenging behaviors, fostering a positive learning atmosphere.
- Managed classroom environment to support effective learning and student engagement.
- Collaborated with educators to enhance instructional strategies and ensure continuity in student learning.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Customer Service Associate
Live Ops, Subcontractor/ Nordstrom/Nordstrom Rack
2023.05 - 2023.12
- Assisted high volume of customers daily with positive attitude, enhancing overall customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on special promotions and offered detailed product information to support informed purchasing decisions.
- Created and implemented customer service initiatives to reduce wait times and improve service efficiency.
Line Operator
Schwan Cosmetics
2022.12 - 2023.08
- Tested products and subassemblies for functionality and quality, troubleshooting equipment and product issues to ensure operational reliability.
- Inspected finished products for quality and adherence to customer specifications.
- Ensured timely production of high-quality products by adhering to established manufacturing standards.
- Inspected finished products for quality, confirming compliance with customer specifications.
Baker/ Cake artist
Angel Cakes & More
2016.10 - 2020.01
- Processed customer orders efficiently at the point of sale. Recipe development Stock rotation
- Baking Inventory reporting Food handling standards
- Maintained ingredient freshness and minimized waste by monitoring supply closet and implementing stock rotation
- Customer relations Time management Assisted customers with inquiries to enhance their experience.
- Executed transactions accurately at the cash register. Refund management Documentation
- Google Drive Written communication Task prioritization
- Monitored supply closet and rotated ingredient stock
- Boosted bakery sales by creating new recipes and seasonal offerings
- Customer service receiving orders
- Managed payment transactions at the point of sale. and processing orders
Substitute Teacher
Metro Nashville Public Schools
2008.09 - 2009.03
- Minimized classroom distractions, enhancing student focus and fostering a conducive learning environment
- Escorted students to safe areas during fire drills, ensuring their safety and compliance with emergency protocols
- Monitored students and visitors vigilantly to maintain safety and security within the school environment.
- Monitored students and visitors to ensure safety and secure with vigilant monitoring of students and visitors.
Intake Officer
Davidson County Juvenile Justice Center
2004.10 - 2008.05
- Managed prisoner transfers and court appearances, protecting officers, inmates and general public from harm
- Conducted routine and unannounced searches to identify and eliminate contraband
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Assisted with various administrative tasks in a correctional facility
Customer Service Representative
Comdata Corporation
1999.06 - 2003.10
- Investigated and resolved accounting, service, and delivery issues to enhance customer satisfaction.
- Coordinated replacement of damaged or missing products to ensure timely delivery and maintain customer trust.
- Provided tailored advice and assistance to customers, addressing special needs and preferences.
- Updated account information to maintain customer records.
Education
Associates Science Degree - Criminal Justice
Draghons Junior College
Nashville TN Skills
- Classroom Management
- Student Engagement
- Learning Environment
- Lesson Planning
- Student Assessment
- Student Records
- Critical Thinking
- Active Listening
Timeline
Customer Service Associate
Live Ops, Subcontractor/ Nordstrom/Nordstrom Rack
2023.05 - 2023.12
Line Operator
Schwan Cosmetics
2022.12 - 2023.08
Substitute Teacher
ESS/ Advantage Expo / Talent Management
2021.08 - Current
Baker/ Cake artist
Angel Cakes & More
2016.10 - 2020.01
Substitute Teacher
Metro Nashville Public Schools
2008.09 - 2009.03
Intake Officer
Davidson County Juvenile Justice Center
2004.10 - 2008.05
Customer Service Representative
Comdata Corporation
1999.06 - 2003.10
Associates Science Degree - Criminal Justice
Draghons Junior College