Dairelys Martinez
West Palm Beach,United States
Summary
Talented Technician and Front Desk Representative, with demonstrated experience providing administrative support services. Knowledgeable in using variety of software applications and calendar management. Experienced individual providing high-quality administrative support to various departments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing and friendly. Experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame adjustments and dispensing contact lenses to achieve revenue goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
South Florida Vision Centers
07.2022 - 04.2023
- Maintained confidentiality of sensitive data to protect patients and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
Telehealth Specialist
South Florida Vision
04.2023 - Current
- Fully trained in all pre-testing, gathering and submitting all of patients information.
- Experience in medical pre-testing equipment.
- Able to assist remote doctor and remote technician with refraction equipment placement.
- Experienced in transmitting all pre-test result to the the server.
- Maintained equipment clean, and workstation organized at all times.
- Retrieved correct patient information before the appointment date.
- Printed patients prescription and escorted them to the sales floor.
- Able to adhere to company policies and procedures.
Optometric Technician
South Florida Vision
04.2023 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Assisted with dilating patients when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
Education
High School Diploma -
Glades Central High School
Belle Glade, FL06-2021
Skills
- Attention to Detail
- Anticipates Needs
- P>Data Entry
- P>Multitasking Abilities
- P>Good Telephone Etiquette
- P>Excellent Communication
- Optometric Pre-testing
- Document Control
- Patient Preparation and Assistance
- Data Confidentiality
- Visual acuity testing
- Eyewear adjustment
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Telehealth Specialist
South Florida Vision
04.2023 - Current
Optometric Technician
South Florida Vision
04.2023 - Current
Front Desk Receptionist
South Florida Vision Centers
07.2022 - 04.2023
High School Diploma -
Glades Central High School
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