Angelo DiMaria
Pittsburgh,PA
Summary
Determined and energetic motivated leader with strong organizational and prioritization abilities. Friendly and enthusiastic whilst being able to learn new tasks quickly, build customer relationships, and represent the brand or establishment as an ambassador with friendly, professional demeanor at all times.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Bravo! Cucina Italiana
06.2024 - 12.2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Assisted in the recruitment, hiring, onboarding, and training process for new employees to build a skilled committed team in service delivery
- Resolved problems promptly to elevate customer approval
- Enhanced communication among team members through regular meetings, promoting an open dialogue about areas of opportunities for improvement
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes
Assistant General Manager
Buca Di Beppo
04.2023 - 06.2024
- Managed a diverse team, fostering a positive and supportive work environment and high employee satisfaction, whilst improving performance and retention
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs
- Assisted with inventory management processes to maintain proper stock levels and minimize spoilage or daily waste
- Monitored facility maintenance needs, coordinating repairs and upgrades continuously and as necessary to keep operations running smoothly
- Participated in community events, strengthening ties and relations with local organizations and businesses while enhancing brand visibility
- Implemented staff training programs that improved service quality and increased customer loyalty
- Interacted well with customers to build connections and nurture relationships
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business
Warehouse Associate
Lamagna Food Group
07.2022 - 04.2023
- Operated various types of equipment such as pallet jacks or hand trucks safely while moving products throughout
- Displayed adaptability by taking on various roles within as needed
- Contributed to cleaner workspaces with daily upkeep and scheduled deep cleaning sessions
- Loaded, unloaded, and moved material to and from storage and production areas
- Consistently lifted materials weighing as much 50 pounds
Server
Buca Di Beppo
05.2014 - 03.2023
- Upheld a celebratory and upbeat atmosphere, focusing direct attention and efforts to any guests
- Maximize a positive dining experience for any guests or customers
- Effective communicator and listener
- Multitasking guest requests and responsibilities
- Adequate problem solving skills
- Attention to detail while observant of guests and general surroundings
Material Handler
East Penn Manufacturing
08.2019 - 06.2022
- Sort, handle, load, and unload product using motorized and manual equipment
- Moved materials and freight between production areas and vehicles
- Ensured clean and safe working environment by keeping shelves, pallet area, floors and workstations tidy, organized, and in compliance with regulations
- Assist in safely loading and unloading trucks by securing cargo
Assistant General Manager
McDonald's
05.2013 - 06.2019
- Oversaw and maintained daily operations throughout the restaurant
- Educated customers to retain their loyalty and manage their experience to identify opportunities for growth
- Ensured P.O.P (point of purchase) marketing and advertising were true and correct
- Controlled costs overall to meet targets within, to achieve minimal or no loss
- Controlled cash handling procedures and entries of safe counts, drawer count downs, and made-deposits
- Maintained policies for safety and security threats
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity
- Created staff teams and delegated work tasks to increase productivity and cleanliness
- Used customer feedback for improving operations and building brand loyalty
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Prepared reports, clearly explaining operational effectiveness, trends and variances
Education
BUSINESS MANAGEMENT -
CCAC Boyce Campus
Pittsburgh, PENNSYLVANIA05.2021
HIGH SCHOOL DIPLOMA -
Plum Senior High School
Pittsburgh, PENNSYLVANIA06.2012
HEATING VENTILATION AIR CONDITIONING -
Forbes road ctc
Pittsburgh, PENNSYLVANIA05.2012
Skills
- Customer relationship management (CRM)
- Appreciative And Respectful
- Adaptive And Quick Witted
- Process improvements
- Logical Thinking
- Interpersonal skills
- Operations management
- Problem-Solving
- Troubleshooting
- Attention To Detail
Volunteer Experience
- Volunteer, 412 Food Rescue, Pittsburgh, PA, 11/01/21, Present
- Volunteer, Mission of Mercy- Pittsburgh, Pittsburgh, PA, 06/01/21, Present, Assist, direct, and guide patients to information booths or to the exit of the convention center.
Timeline
Assistant General Manager
Bravo! Cucina Italiana
06.2024 - 12.2024
Assistant General Manager
Buca Di Beppo
04.2023 - 06.2024
Warehouse Associate
Lamagna Food Group
07.2022 - 04.2023
Material Handler
East Penn Manufacturing
08.2019 - 06.2022
Server
Buca Di Beppo
05.2014 - 03.2023
Assistant General Manager
McDonald's
05.2013 - 06.2019
HIGH SCHOOL DIPLOMA -
Plum Senior High School
HEATING VENTILATION AIR CONDITIONING -
Forbes road ctc
BUSINESS MANAGEMENT -
CCAC Boyce Campus
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