Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelo Poisson

Margate

Summary

Dynamic professional with a proven track record in customer service, Finance, Administration and teamwork. Skilled in data entry, Finance, problem-solving and forecasting, achieving significant improvements in operational efficiency and customer satisfaction.

Military professional with standard physical fitness, knowledgeable in regulations and skilled in strategic planning, leadership, and decision-making. Proven ability to lead teams, adapt to changing situations, and achieve mission objectives.


Overview

12
12
years of professional experience

Work History

Sales Associate

1075 Sunrise Corp
04.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Manager

One Food Stop
01.2024 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Prevent Loss

Administrator

Little Footprints, Big Steps
07.2021 - 12.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Grants Coordinator

Plan International
07.2020 - 07.2021
  • Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.
  • Worked with directors and grant program staff to implement established grant compliance policies and procedures.
  • Conducted routine compliance reviews of grant programs.
  • Increased grant approval rates by conducting thorough needs assessments to support targeted project development.
  • Enhanced grant application success by researching and identifying appropriate funding opportunities.
  • Secured additional funding sources by establishing strong relationships with funders and regularly attending networking events.

Country Finance Manager

Terre Sans Frontieres
10.2017 - 05.2020
  • Evaluated investment opportunities thoroughly using comprehensive financial modeling techniques that informed critical funding decisions for new projects or ventures.
  • Mentored junior finance professionals, fostering a culture of continuous learning and career development within the department.
  • Developed insightful financial presentations for executive leadership, guiding strategic decision-making processes.
  • Facilitated smooth integration of acquired entities into existing operations by leading post-merger harmonization efforts, ensuring a seamless transition for all stakeholders.
  • Enhanced financial reporting accuracy by conducting thorough analysis and reconciliations of accounts.
  • Improved cash flow management through close monitoring of receivables and payables, optimizing working capital.

Customer Care Officer

Port-Morgan Hotel
06.2012 - 04.2017
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.

Education

Certificate of Technical Studies - Horizontal Construction Engineering

US Army
United States
03-2025

Certificate - Weapon Proficiency

US Army
United States
12-2024

Certificate - First Aid

US Army
United States
12-2024

Certificate - Security Tactical Attack And Response

US Army
United States
12-2024

Certificate of Technical Studies - Project Management

HEC Montreal
Montreal Canada
12-2019

Bachelor of Science - Business Administration And Management

Universite Du Sud Aux Cayes
Haiti
08-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance and monitoring
  • Detail-oriented

Languages

English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Associate

1075 Sunrise Corp
04.2024 - 10.2024

Assistant Manager

One Food Stop
01.2024 - 10.2024

Administrator

Little Footprints, Big Steps
07.2021 - 12.2023

Grants Coordinator

Plan International
07.2020 - 07.2021

Country Finance Manager

Terre Sans Frontieres
10.2017 - 05.2020

Customer Care Officer

Port-Morgan Hotel
06.2012 - 04.2017

Certificate of Technical Studies - Horizontal Construction Engineering

US Army

Certificate - Weapon Proficiency

US Army

Certificate - First Aid

US Army

Certificate - Security Tactical Attack And Response

US Army

Certificate of Technical Studies - Project Management

HEC Montreal

Bachelor of Science - Business Administration And Management

Universite Du Sud Aux Cayes
Angelo Poisson