Summary
Overview
Work History
Education
Skills
Timeline
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Angelo Terry, Sr

Henderson,NC

Summary

Accomplished Advanced Medical Support Specialist with a proven track record at VA Hospital, enhancing patient care through exceptional time management and HIPAA compliance. Expert in streamlining processes and improving patient satisfaction, demonstrated by efficiently reducing wait times and fostering healthier lifestyles. Ensuring high standards of care and operational excellence.

Overview

38
38
years of professional experience

Work History

Advanced Medical Support Specialist

VA Hospital
01.2007 - 12.2023
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Streamlined laboratory processes by collecting specimens efficiently while adhering to proper handling procedures for accurate results.
  • Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
  • Educated patients on preventative care measures, promoting healthier lifestyles through proper nutrition and exercise habits.
  • Entered data, generated reports, and produced tracking documents.

Therapeutic Support Specialist

Central Regional Hospital
03.2008 - 07.2017
  • Conducted comprehensive assessments to identify clients'' needs, strengths, and areas for improvement.
  • Promoted a safe, supportive environment by establishing clear boundaries and expectations with clients.
  • Coordinated care with other providers to ensure seamless transitions between services for optimal client support.
  • Assisted clients in setting achievable goals related to personal growth, recovery, or symptom management based on individual needs assessment results.

Patient Relations Representative 5

John Umstead Hospital
01.1986 - 03.2008
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
  • Streamlined communication between patients and medical staff for improved healthcare experiences.
  • Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
  • Demonstrated commitment to cultural competency by working effectively with diverse populations while respecting individual differences among patients served.
  • Supported efficient workflow within the organization by maintaining up-to-date knowledge of departmental policies, procedures, and regulatory requirements.
  • Participated in ongoing professional development opportunities to stay current on industry best practices related to patient relations management.

Education

Associate of Arts - Criminal Justice

Vance-Granville Community College
Henderson, NC
06-1984

Skills

  • Time management
  • HIPAA compliance
  • Data entry
  • Work Planning and Prioritization
  • Customer service
  • Multitasking and organization

Timeline

Therapeutic Support Specialist

Central Regional Hospital
03.2008 - 07.2017

Advanced Medical Support Specialist

VA Hospital
01.2007 - 12.2023

Patient Relations Representative 5

John Umstead Hospital
01.1986 - 03.2008

Associate of Arts - Criminal Justice

Vance-Granville Community College

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Angelo Terry, Sr