ANGELIANN GUZMAN
Kent,WA
Summary
Detail-oriented Assistant Property Manager with experience in tenant relations, lease administration, and property maintenance. Eager to transition to commercial property management, bringing strong organizational, communication, and problem-solving skills. Ready to apply my residential management background and expand my expertise in a new, dynamic environment.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Plum Tree Park Apartments
07.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Claims Adjuster
GEICO
10.2022 - 01.2024
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Maintained detailed records of all claim activities in a computer system for accurate tracking purposes
- Utilized various computer software programs and databases to complete claims analysis
Leasing Consultant
Echo Mountain Apartments
05.2022 - 10.2022
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Conducted apartment tours and responded to tenant inquiries
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Processed application and lease agreement by conducting rental history, credit check, and background check
Leasing Consultant
Airmark Apartments
10.2020 - 05.2022
- Drafted leases for new and renewing tenants using established templates, ensuring compliance with applicable laws
- Ensured all legal requirements were met prior to signing lease agreements and provided follow-up support throughout tenancy period
- Worked closely with property manager in conducting market surveys to learn more about target clients
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure
Education
Master Esthetician -
Evergreen Beauty College
10.2019
High School Diploma -
Rainier Beach High School
06.2017
Skills
- Property tours and inspections
- Occupancy management
- Vendor management
- Marketing and advertising
- Claims investigation
Timeline
Assistant Property Manager
Plum Tree Park Apartments
07.2024 - Current
Claims Adjuster
GEICO
10.2022 - 01.2024
Leasing Consultant
Echo Mountain Apartments
05.2022 - 10.2022
Leasing Consultant
Airmark Apartments
10.2020 - 05.2022
High School Diploma -
Rainier Beach High School
Master Esthetician -
Evergreen Beauty College
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