Angelyne Vega
New Britain,CT
Summary
Organized professional with a strong background in customer engagement and administrative support. Manages schedules and communications effectively, driving operational efficiency. Proficient in Microsoft tools and data entry, committed to supporting team success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Paramount Promotions LLC
Naugatuck, CT
05.2022 - Current
- Represented the company's brand at industry events, expos, and trade shows.
- Delivered exceptional customer service during in-store promotions, swiftly addressing issues to ensure customer satisfaction.
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Engaged customers to collect feedback, enhancing brand awareness and customer insights.
- Communicated customer feedback and suggestions to management, contributing to enhancements in sales processes.
- Demonstrated product knowledge and provided product education to customers, ensuring that they had a positive brand experience.
- Provided product samples and coupons to incentivize purchases.
Unit Secretary
Hospital for Special Care
New Britain, CT
04.2017 - 09.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Greeting incoming patient family members and providing friendly, knowledgeable assistance.
- General office duties including answering multi-line phones, transferring calls to appropriate staff.
- Verifying insurance, as well as workers compensation.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services, enhancing patient access to care.
- Utilized electronic medical records (EMR) systems to enhance patient data management.
- Verifying insurance, as well as workers' compensation.
- Processed patient co-pays during check-in to ensure accurate billing.
- Managing client accounts, supplies, inventory and records management.
- Recorded lab orders in Microsoft Excel to maintain organized tracking.
- Ensured HIPAA compliance.
- Worked with All script systems.
- Organized, planned and directed medical records movement per established policies.
- Organized and directed movement of medical records per established policies, ensuring compliance and efficiency in record handling.
- Clerical support to company employees including copying, sorting mail, and sending correspondence.
- Participated in meetings and committees discussing electronic health records, contributing to improved workflow and communication strategies.
Health Information Management Coordinator
Hospital for Special Care
Manchester, CT
04.2019 - 08.2019
- Delivered exceptional customer service to enhance client satisfaction.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Fostered effective communication with personnel and clientele to support collaborative relationships.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Ensured confidentiality of sensitive information through adherence to strict privacy policies.
Administrative Support
Hospital for Special Care
New Britain, CT
05.2015 - 04.2017
- Streamlined administrative support for Health Information Management Department through efficient filing, scanning, and data entry of medical records.
- Advised staff on best practices for documenting patient care encounters to enhance accuracy and compliance.
- Protected security of medical records to ensure that confidentiality was maintained.
- Coordinated multiple tasks effectively, ensuring timely completion and adherence to deadlines.
- Researched complex issues pertaining to release of information requests from third party payers.
- Performed regular maintenance checks on computer systems used by HIM personnel.
Education
HIGH SCHOOL DIPLOMA -
NEWINGTON HIGH SCHOOL
NewingtonSkills
- Customer service
- Brand promotion
- Customer engagement
- Digital marketing tools
- Data Entry
- Appointment scheduling
- Multiline phone experience
- Email Management
- Multitasking
- Active listening
- Team building
- Exceptional communication
- Fast learner
Timeline
Brand Ambassador
Paramount Promotions LLC
05.2022 - Current
Health Information Management Coordinator
Hospital for Special Care
04.2019 - 08.2019
Unit Secretary
Hospital for Special Care
04.2017 - 09.2021
Administrative Support
Hospital for Special Care
05.2015 - 04.2017
HIGH SCHOOL DIPLOMA -
NEWINGTON HIGH SCHOOL