Angerlia Hicks
Atlanta,GA
Summary
Customer Service Representative with extensive experience at the IRS, specializing in client support and analytical problem-solving. Achievements include improving payroll accuracy through precise data entry and delivering high-quality administrative assistance. Strong listening skills and dedication to record maintenance contribute to exceptional service delivery.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
02.2019 - 11.2019
Facilitated accurate employee time reporting for payroll processing.
Executed data entry tasks to maintain up-to-date records.
Provided support to managers in administrative functions.
Answered phone inquiries to assist clients and staff.
Administrative Assistant
Bell South Telephone
10.1987 - 11.2001
Facilitated accurate employee time reporting for payroll processing.
Executed data entry tasks to maintain up-to-date records.
Provided support to managers in administrative functions.
Answered phone inquiries to assist clients and staff.
Education
SouthWest
Macon, GASkills
- Client support
- Listening skills
- Analytical thinking
- Information input
Timeline
Customer Service Representative
Internal Revenue Service, IRS
02.2019 - 11.2019
Administrative Assistant
Bell South Telephone
10.1987 - 11.2001
SouthWest
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