Angi Roach

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Maintained up-to-date administrative records to monitor operational conditions.
• Discovered areas of improvement by generating quarterly operational and sales reports.

• Performed maintenance tasks on PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Call Center - Developed Payment Solutions for customers, processed e-check & credit card payments

Managed over 120 calls per day