Angie Bedoy Romero
Fiesta Guadalajara
Grand Junction,CO
2
Languages
3
years of professional experience
Dedicated restaurant professional with strong multitasking abilities and a focus on creating welcoming guest experiences. Proven success in managing reservations and resolving guest inquiries efficiently.
Work History
Restaurant Hostess
2 Years 2 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with waitstaff to communicate guest preferences and special requests.
- Maintained cleanliness and organization of front-of-house areas during service.
- Assisted in training new hostesses on customer service standards and procedures.
- Handled guest inquiries and complaints, resolving issues to enhance satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Floor Runner
1 Year- Coordinated timely delivery of supplies and equipment to various departments to enhance operational efficiency.
- Supported front desk operations by delivering requested items promptly, improving guest satisfaction ratings.
- Managed inventory levels by monitoring stock and placing orders to ensure uninterrupted operations.
- Assisted in maintaining cleanliness and organization of guest areas, ensuring high standards of hospitality.
Education
High School Diploma
- 3.5 GPA
- Extracurricular Activities: Varsity Soccer
Skills
Customer service
Multitasking proficiency
Handling complaints
Customer engagement
Hygiene standards
Scheduling
Hygiene standards
Strong multitasking
Complaint resolution
Relationship management
Problem resolution
Complex Problem-solving
Active listening
Team collaboration
Flexible and adaptable
Dependable and responsible
Fast learner
Calm under pressure
Positive demeanor
Analytical thinking
Guest experience enhancement
High-volume service
Relationship building
Multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Hostess
Fiesta Guadalajara
06.2024 - CurrentRead More
Floor Runner
Holiday Inn Express
06.2023 - 06.2024Read More
Grand Junction High School
High School Diploma
Read More