Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delilah Tarver Jones

Las Vegas,NV

Summary

Dynamic customer service professional with call center experience at Telus International, excelling in complaint handling and active listening. Proven ability to enhance customer satisfaction through effective problem resolution and building rapport. Proficient in CRM software, contributing to streamlined operations and positive client relations in fast-paced environments.

Overview

11
11
years of professional experience

Work History

CSR

Telus International
11.2023 - 03.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Teaching Assistant

Creative Beginnings Child Care Center
05.2021 - 08.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.

Front Desk Receptionist

Natural Freedom
01.2014 - 05.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

High School Diploma -

Arbor View
Las Vegas, NV
06-2014

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Payment processing
  • Office equipment proficiency
  • Call management
  • Problem resolution
  • Dispute resolution
  • Client relations
  • Building rapport
  • Microsoft Excel

Timeline

CSR

Telus International
11.2023 - 03.2025

Teaching Assistant

Creative Beginnings Child Care Center
05.2021 - 08.2023

Front Desk Receptionist

Natural Freedom
01.2014 - 05.2020

High School Diploma -

Arbor View

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Delilah Tarver Jones