Angie Daza
Revere,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Yoki Japanese Restaurant
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Host
Yoki Japanese Restaurant
03.2021 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Burger King
05.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA06.2025
High School Diploma -
Revere High School
Revere, MA06.2022
Skills
- Age Verification
- Special Requests and Substitutions
- Menu Item Recommendation
- Stocking and Replenishing
- Checking Inventories
- Complex Problem-Solving
- Money Handling
- Product Recommendations
- Sales Goal Attainment
- Customer Service
- General sales and promotion
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Server
Yoki Japanese Restaurant
04.2022 - Current
Host
Yoki Japanese Restaurant
03.2021 - 04.2023
Cashier
Burger King
05.2020 - 12.2020
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
High School Diploma -
Revere High School
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