Angie Marin-Bonilla
College Student
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Hostess
Atlas Restaurant Group
10.2022 - Current
- Assigned 400+ patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Elderly Caregiver
Family Members
10.2023 - 01.2024
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Busser/Head Barback
Atlas Restaurant Group
07.2022 - 09.2022
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assist in performing all necessary side work, setup, and breakdown of bar.
Customer Service Assistant
HEB Grocery Store
05.2021 - 08.2021
- Answered customer questions about product availability and shipment times.
- Described products to customers and how best to care for merchandise.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Organized and scheduled customer orders to appropriate departments.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX 08.2023 - 06.2025
High School Diploma -
Sharpstown International High School
Houston, TX 05.2001 -
Skills
Complaint Handling
Customer Service
Phone Etiquette
Leadership
Interactive communication skills
Hospitality service expertise
Exceptional communication
Detail Oriented
Time Management
Direct Patient Care
Languages
Spanish
English
Timeline
Elderly Caregiver
Family Members
10.2023 - 01.2024
Associate of Science - Nursing
Houston Community College
08.2023 - 06.2025
Hostess
Atlas Restaurant Group
10.2022 - Current
Busser/Head Barback
Atlas Restaurant Group
07.2022 - 09.2022
Customer Service Assistant
HEB Grocery Store
05.2021 - 08.2021
High School Diploma -
Sharpstown International High School
05.2001 -
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