Angie Pearson
Fort Pierre
Summary
Dynamic professional with a proven track record in customer service and relationship building. Expertise in new client acquisition and tailored insurance solutions that enhance client satisfaction and trust.
All of my past careers have focused on customer service, data accuracy, multitasking and a fast paced work environment.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Aflac
Mitchell, SD
01.2012 - 03.2020
- Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
- Conducted comprehensive policy reviews, ensuring compliance with industry regulations and company standards.
- Managed client relationships through regular follow-ups, fostering trust and long-term partnerships.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Office Manager
Rhoades Chiropractic
Mitchell, SD
02.2004 - 03.2012
- Managed daily office operations, ensuring efficient workflow and task delegation.
- Coordinated patient scheduling and maintained accurate records in electronic health systems.
- Implemented office policies that improved operational efficiency and streamlined processes.
- Oversaw supply inventory management, negotiating with vendors for cost-effective solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Cosmetology License - Cosmetology
Nettelton Hair Academy
Sioux Falls, SD02-1995
High School Diploma -
Mitchell High School
Mitchell, SD05-1993
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Upselling
- Account management
- New client acquisition
- Claims reporting systems
- Client relations
- Relationship building
- Data entry
- Customer engagement
Timeline
Insurance Agent
Aflac
01.2012 - 03.2020
Office Manager
Rhoades Chiropractic
02.2004 - 03.2012
Cosmetology License - Cosmetology
Nettelton Hair Academy
High School Diploma -
Mitchell High School