Angie Peralta
Cordova
Summary
Dynamic bilingual professional with extensive experience in customer service, data entry, and administrative support across diverse sectors, including healthcare, logistics, and retail. Proven ability to efficiently manage high volumes of tasks while ensuring precision and maintaining accurate records, all while delivering exceptional client experiences. Recognized for strong communication skills, meticulous attention to detail, and a proactive, collaborative work ethic that fosters team success. Authorized to work in the US for any employer, bringing a versatile skill set ready to contribute effectively in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
ZIPD - Amazon
Buford, GA
12.2025 - 03.2026
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Operated GPS and routing software to optimize delivery routes.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Assisted in training new drivers on safety protocols and operational procedures.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver
SDSC - Amazon
Edison, NJ
05.2023 - 09.2025
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation to ensure accountability and traceability.
- Manage sensitive delivery information and customer addresses with complete confidentiality and care.
- Navigated routes using GPS technology for optimal delivery efficiency and time management.
- Resolve customer delivery concerns promptly, representing Amazon with professionalism and courtesy.
- Conduct vehicle inspections, monitor loadouts, and maintain delivery performance standards in line with safety and operational policies.
- Recognized for high delivery accuracy, on-time performance, and exceptional customer satisfaction ratings.
Dental Assistant/Lab Technician
Great Smiles of New Jersey
Watchung, NJ
11.2024 - 04.2025
- Assist with general and specialized dental procedures including crowns, fillings, and extractions, while ensuring optimal patient comfort.
- Collect patient histories and insurance details; input accurate data into dental software systems for billing and treatment records.
- Educate patients on treatment plans and at-home care instructions in both English and Spanish to accommodate diverse patients.
- Coordinate appointment schedules, manage calendar conflicts, and handle follow-ups through email, phone, and in-person contact.
- Monitor inventory levels and restock dental supplies to ensure seamless clinical operations.
- Uphold strict compliance with HIPAA, OSHA, and infection control standards.
- Build long-term rapport with patients by providing compassionate care and maintaining a welcoming environment.
Fraud Specialist
TTEC
Remote
05.2021 - 10.2022
- Investigated suspected fraud activity for Bank of America accounts, including credit/debit card misuse, wire transfers, and account breaches.
- Handled high-volume inbound/outbound calls, assisting clients with empathy and clarity during sensitive financial situations.
- Entered case data and investigation notes with precision into secure banking platforms, ensuring compliance with Regulation E.
- Processed account holds, issued provisional credits, and documented all actions thoroughly for audit purposes.
- Collaborated with compliance, risk, and customer service departments to bring resolution to complex fraud cases.
- Maintained top performance in customer satisfaction, case turnaround, and regulatory adherence.
Parts Expert
AutoZone
N Brunswick, NJ
03.2019 - 05.2021
- Provided in-depth product knowledge and automotive solutions to retail and commercial customers.
- Used POS systems to manage transactions, inventory adjustments, special orders, and returns.
- Performed regular inventory counts, labeled stock correctly, and ensured product availability on the floor and in the backroom.
- Delivered basic automotive services such as battery testing and windshield wiper installation to enhance the customer experience.
- Built strong customer relationships by offering tailored support in both English and Spanish.
- Helped boost store sales through upselling strategies and proactive customer engagement.
Floater
The Smile Express
N Brunswick, NJ
10.2014 - 08.2015
- Supported front and back office tasks, including sterilizing equipment, updating patient charts, and assisting with scheduling.
- Contacted patients for appointment reminders and followed up post-treatment to ensure satisfaction and proper care.
- Tracked supply inventory and communicated with vendors to reorder stock when needed.
- Maintained cleanliness and safety in treatment and work areas according to dental health regulations.
Education
Medical Billing & Coding - University
DeVry University
Illinois, Remote03.2026
Health Science - College
Middlesex County College
Edison, NJ05.2023
High school diploma - undefined
North Brunswick Twp High School
North Brunswick, NJ06.2017
Skills
- Customer service
- Bilingual communication
- Optimistic mindset
- Teamwork and collaboration
- Effective time management
- Dependable and reliable
- Analytical problem-solving
- Heavy lifting
- Delivery scheduling
- Complex Problem-solving
- Multitasking Abilities
- Fraud prevention
- Data entry
- Call center experience
- HIPAA compliance
- ICD-10 and CPT coding skills- entry level
Certification
- Driver's License
Languages
Italian - Beginner
Spanish - Fluent
English - Fluent
Additional Information
- Core Competencies
- Bilingual Communication (English & Spanish)
- Customer Service Excellence
- Data Entry & Document Management
- Digital Tools: Microsoft Office Suite, POS Systems, CRM Software, Amazon Rabbit
- HIPAA & OSHA Compliance
- Fraud Investigation & Financial Accuracy
- Calendar Management & Patient Scheduling
- Inventory Tracking & Stock Auditing
- Multitasking in High-Volume Workflows
- Problem Solving & Conflict Resolution
- Team Collaboration & Independent Initiative
Timeline
Delivery Driver
ZIPD - Amazon
12.2025 - 03.2026
Dental Assistant/Lab Technician
Great Smiles of New Jersey
11.2024 - 04.2025
Delivery Driver
SDSC - Amazon
05.2023 - 09.2025
Fraud Specialist
TTEC
05.2021 - 10.2022
Parts Expert
AutoZone
03.2019 - 05.2021
Floater
The Smile Express
10.2014 - 08.2015
Health Science - College
Middlesex County College
High school diploma - undefined
North Brunswick Twp High School
Medical Billing & Coding - University
DeVry University