ANGIE ROGERS
Broomfield,Colorado
Summary
Dynamic and dedicated professional with experience as a Medical Receptionist / Medical Screener/ Reception Tech at CSL Plasma, excelling in front desk operations. Proven ability to enhance patient satisfaction through compassionate customer service and meticulous attention to detail. Strong problem-solving skills ensure effective resolution of inquiries and issues.
Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Ready to use and develop communication and organizational skills in future role.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
CSL Plasma
Northglenn, CO
08.2023 - Current
- Greeted and assisted donors, ensuring a welcoming environment.
- Answered phone calls, addressing inquiries and directing to appropriate staff.
- Verified donor information for accuracy.
- Checked vitals
- Maintained patient confidentiality by adhering to HIPAA regulations.
- Processed patient intake forms, facilitating smooth check-in procedures.
- Coordinated patient scheduling, check-in, and check-out.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- In compliance with Standard Operating Procedures, assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
Customer Service Representative
TERRA Staffing Group
Broomfield, CO
10.2022 - 12.2022
- Worked as a temporary customer service phone teller for Premier Member's Credit Union
- Managed customer accounts, ensuring accurate information and timely updates
- Collaborated with team members to enhance service delivery and customer satisfaction
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence
- Resolved customer inquiries through effective communication and problem-solving techniques
Customer Service Representative
TERRA Staffing Group
Broomfield, CO
07.2022 - 09.2022
- Worked for Exxel Outdoors as a temporary customer service agent
- Experience managing multiple applications running at the same time.
- An unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
- Outstanding problem-solving, and active listening skills with the ability to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both the customer and company.
Education
High School Diploma -
Poudre High School
Fort Collins, COSkills
- Front desk operations
- Screening Vitals
- Microsoft office
- Electronic medical records
- Documentation
- Typing and filing
- Customer service
- Computer proficiency
- Data entry
- Patient eligibility requirements
Timeline
Medical Receptionist
CSL Plasma
08.2023 - Current
Customer Service Representative
TERRA Staffing Group
10.2022 - 12.2022
Customer Service Representative
TERRA Staffing Group
07.2022 - 09.2022
High School Diploma -
Poudre High School