Angie Vanscoy
Dayton,OH
Summary
Dynamic and results-oriented Customer Service Manager with over 20 years of leadership experience, dedicated to fostering employee growth and achieving organizational objectives. Expertise in cultivating strong client relationships and resolving challenges through exceptional communication skills. Committed to exceeding expectations and driving team success while leveraging comprehensive knowledge of management methodologies to enhance operational efficiency. Proactive approach focused on creating a positive work environment that empowers teams to excel.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Civista Bank
Miamisburg
12.2022 - Current
- Led daily operations, ensuring compliance with banking regulations and policies.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Streamlined branch procedures, improving customer service response times and satisfaction rates.
- Mentored team members, fostering a collaborative environment focused on professional growth.
- Managed cash flow and inventory levels to optimize resources and reduce operational costs.
- Enhanced risk management processes, ensuring adherence to internal controls and minimizing exposure to fraud risks.
Customer Service Manager
Kroger
Dayton, OH
01.2020 - 12.2022
- Managed resolution of customer complaints, ensuring prioritization of satisfaction and retention.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and implemented effective store schedules aligned with forecasted customer levels and employee expertise.
- Developed strategies to resolve customer complaints, improving response times and service quality.
- Mentored staff on best practices in customer engagement, fostering a positive team environment.
Lead Float Teller
Universal 1 Credit Union
Miamisburg, OH
05.2019 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Store Manager
Checksmart Financial Services
Dayton, OH
06.2003 - 04.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led staff recruitment, training, and performance evaluations to enhance team effectiveness.
Education
High School Diploma -
Waynesville High School
Waynesville, OHDiagnostic Medical Sonography
Kettering Medical College
Kettering, OHSkills
- Team development
- Performance Monitoring and Evaluation
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Customer Interaction
- Time Management
- Decision-making
- Operations management
- Relationship building
- Documentation and reporting
- Goal setting
Accomplishments
- In my 9th year of tenure with Checksmart I was nominated for store manager of the year for a company that spreads across 17 states with 261 locations.
- In my 11th year of tenure with Checksmart I was awarded store manager of the year throughout the entire company.
- Responsible for managing the largest volume location in Ohio.
Certification
- CNP - Certified Notary Public
- NMLS Licensed
Timeline
Assistant Branch Manager
Civista Bank
12.2022 - Current
Customer Service Manager
Kroger
01.2020 - 12.2022
Lead Float Teller
Universal 1 Credit Union
05.2019 - 12.2019
Store Manager
Checksmart Financial Services
06.2003 - 04.2019
High School Diploma -
Waynesville High School
Diagnostic Medical Sonography
Kettering Medical College