Angie Nicole González Gonzaga
Jacksonville
Overview
2
2
years of professional experience
Work History
Consultation Agent
1-800-no fault
Florida
11.2024 - 06.2025
- Managed client inquiries through phone, email, and chat support channels.
- Assisted clients by providing accurate information and guidance on services.
- Collaborated with team members to resolve customer issues efficiently.
- Maintained knowledge of company products to provide effective solutions.
- Resolved customer complaints in a timely manner.
- Greeted customers and provided customer service.
- Developed strategies for improving customer satisfaction levels.
Installing Solar Panels
Moss Adams
Jacksonville
03.2024 - 06.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Supervising Manager
East coast quality cleaning
Jacksonville
02.2023 - 02.2024
- Supervised cleaning staff to ensure high-quality service delivery.
- Coordinated daily cleaning schedules for efficient operations.
- Trained new employees on safety procedures and equipment use.
- Conducted inspections to maintain cleanliness and safety standards.
- Communicated with clients to address service needs and expectations.
- Managed inventory of cleaning supplies and equipment usage.
Education
High School Diploma -
San Pablo Apostolic
Nicaragua 11-2017
Skills
- Customer support
- Conflict resolution
- Product knowledge
- Service strategy
- Client communication
- Team collaboration
- bilingual
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Consultation Agent
1-800-no fault
11.2024 - 06.2025
Installing Solar Panels
Moss Adams
03.2024 - 06.2024
Supervising Manager
East coast quality cleaning
02.2023 - 02.2024
High School Diploma -
San Pablo Apostolic
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