Angilina Frazier
Souderton,PA
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
Suburban Geriatrics
Plymouth Meeting, PA
04.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and effective delivery of patient care.
- Hire, train, and evaluate personnel, promoting or firing workers when appropriate.
- Developed training programs for new employees, fostering a knowledgeable and compliant workforce.
- Trained and mentored staff on office procedures and customer service best practices.
- Developed scheduling processes, optimizing appointment management for increased patient satisfaction.
- Coordinated communication between healthcare providers, patients, and administrative staff to enhance collaboration.
- Established protocols for compliance with healthcare regulations, minimizing risk and ensuring quality care delivery.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Assisted with regulatory issues such as compliance.
Homebound Patient Coordinator
Suburban Geriatrics
Plymouth Meeting, PA
08.2018 - 04.2022
- Coordinated patient schedules and managed appointments.
- Streamlined communication between medical staff and patients, improving information flow.
- Implemented patient intake processes, ensuring accurate data collection and documentation.
- Trained new staff on operational procedures and best practices for patient interaction.
- Led initiatives to improve patient satisfaction scores through feedback analysis and process adjustments.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Assisant Branch Manager
TD Bank
Malvern, PA
02.2014 - 01.2017
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate. - Assign employees to specific duties.
- Manage projects or contribute to committee or team work.
- Enforce safety, health, and security rules.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Customer Service Manager
Wells Fargo
Phoenixville, PA
02.2012 - 02.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Education
High School Diploma -
Spring Ford HS
RoyersfordSkills
- Strong work ethic
- Effective multitasking
- Conflict resolution
- Medical practice operations
- Attention to detail
- Team leadership
- EMR software
- Staff recruitment and training
- Budget control
- HIPAA regulations
- Decision-making
Timeline
Medical Office Manager
Suburban Geriatrics
04.2022 - Current
Homebound Patient Coordinator
Suburban Geriatrics
08.2018 - 04.2022
Assisant Branch Manager
TD Bank
02.2014 - 01.2017
Customer Service Manager
Wells Fargo
02.2012 - 02.2014
High School Diploma -
Spring Ford HS