Anginel Ortiz
1939 Grand Concourse Apt 3F,Bronx NY
Summary
Qualified Manager with a solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
14
14
years of professional experience
Work History
Patient Encounter Associate
Mount Sinai Health System
New York, NY
06.2024 - Current
- Provided front line patient support in a fast-paced clinical environment, assisting 60+ patients daily.
- Handled registrations, scheduling and insurance verification.
- Collected, verified, and updated patient demographics and insurance information to ensure accurate billing and uninterrupted care.
- Supported patients with form completion, appointment coordination, referrals, and authorization requirements.
- Coordinated patient scheduling and follow-up processes to enhance appointment efficiency.
- Facilitated interdepartmental communication to optimize patient care delivery workflows.
- Maintained strict compliance with HIPPA and institutional policies related to patient privacy and data security.
Floor Manager /Food Server
Ol Days
1165 Broadway New York Ny 10001
06.2022 - 04.2024
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
General Manager
Chopt Creative Salad Company
666 3rd Avenue New York NY 10017
03.2014 - 05.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Just Salad
663 Lexington Avenue New York NY 10022
09.2012 - 02.2014
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
The Bronx, NY06-2026
GED -
Professional Business College
New York, NY02-2010
Skills
- Operations Management
- Team Leader
- Team training and development
- Customer Service
- Multitasking Abilities
- Employee Scheduling
Languages
English
Spanish
Timeline
Patient Encounter Associate
Mount Sinai Health System
06.2024 - Current
Floor Manager /Food Server
Ol Days
06.2022 - 04.2024
General Manager
Chopt Creative Salad Company
03.2014 - 05.2022
Assistant Manager
Just Salad
09.2012 - 02.2014
GED -
Professional Business College
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York