Angy Rodriguez
Freeport,NY
Summary
Veteran Pharmacy Technician looking to branch out to a hospital setting. Strong background in retail environments with outstanding customer service and problem solving skills. Eager to contribute to team success and further develop professional skills. Commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
08.2015 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale
Farmingdale, NY05-2022
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY08-2017
High School Diploma -
Freeport High School
Freeport, NY06-2014
Skills
- HIPAA
- Pharmacy and customer records management
- Problem-solving skills
- Insurance verification
- Insurance billing
- Point of sale systems proficiency
- Patient confidentiality
- Insurance reconciliation
- Quality assurance and control
- Answering customer questions
Languages
Spanish
Professional Working
Timeline
Lead Pharmacy Technician
CVS Pharmacy
08.2015 - Current
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
Freeport High School
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale