Anhelina Puchkova
Chicago,IL
Summary
Dynamic professional with expertise in customer service, administration, and team management. Proven success in enhancing operational support and client relations while demonstrating exceptional organizational skills. Recognized for a strong work ethic and adaptability across various roles and environments. Seeking to leverage these skills to drive efficiency and foster positive client experiences.
Overview
3
3
years of professional experience
Work History
Hotel Services Associate
Hi Usa
Chicago, IL
07.2024 - Current
- Demonstrated adaptability and multitasking by performing in different roles as needed.
- Coordinated with different departments to ensure smooth operations and a seamless guest experience.
- Supported hotel operations by efficiently handling housekeeping tasks, breakfast service, and other guest-oriented activities.
Office Assistant
Workport
Poland
10.2023 - 06.2024
- Provided administrative support, including organizing files, scheduling meetings, and handling correspondence.
- Assisted with basic office tasks, contributing to a well-organized and efficient workplace.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Cafe Administrator
Masna Micha
Poland
05.2023 - 10.2023
- Handled reservations, customer inquiries, and general administrative tasks.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
Manager
Subway
Poland
04.2022 - 05.2023
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Managed staff scheduling and training, leading a team to maintain high performance and service standards.
- Oversaw inventory and ordering processes to maintain product availability.
Education
Bachelor's Degree - International Relations
WSB University
Gdansk, Poland06-2024
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Customer Service
- Time Management
- Problem-Solving
- Adaptability & Multitasking
- Conflict Resolution
- Event preparation
Languages
Polish
Professional
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Hotel Services Associate
Hi Usa
07.2024 - Current
Office Assistant
Workport
10.2023 - 06.2024
Cafe Administrator
Masna Micha
05.2023 - 10.2023
Manager
Subway
04.2022 - 05.2023
Bachelor's Degree - International Relations
WSB University