Ani Maratta
East Hampton,CT
Summary
Dedicated and experienced hospitality professional with over 6 years in serving and catering, complemented by 1 year of bartending experience. Seeking a position that allows me to leverage my skills in a dynamic environment while delivering exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Tates Restaurant
Middletown, CT
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Head Server/Bartender
Oliver Cromwell Tavern
Cromwell, CT
02.2024 - Current
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Head Server/Bartender
Taphouse 150
Cromwell, CT
10.2022 - 11.2023
- Training new servers, taking orders, organizing, stocking, using handhelds and POS systems, running food/drinks, bartending, cleaning and money handling
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Lakeside Bar and Grill
East Hampton, CT
03.2022 - 11.2023
- Provided exceptional service to guests in a fast-paced restaurant and catering environment
- Assisted in planning and executing events, ensuring client satisfaction and seamless operations
- Developed strong relationships with regular customers, contributing to repeat business
Banquet Server
CT Wedding Group
Middletown, CT
02.2020 - 08.2022
- 9-12 hour shifts including: setup of the wedding venue/, serving, clearing, flipping stations, as well as clean up/prepping for upcoming weddings
Daycare Worker
KOCO
East Hampton, CT
09.2020 - 07.2021
- Caring for and interacting with a range of children
Server
Marlborough Pizza
Marlborough, CT
07.2020 - 12.2020
- Taking orders, serving food/drinks, cleaning, organizing and stocking
Cashier
Adams Market
Portland, CT
04.2020 - 09.2020
- Money handling
- Bagging groceries
- Customer service
Server
Rossinis Pizza
East Hampton, CT
08.2019 - 03.2020
- Took and memorized orders
- Greeted guests
- Served food
- Cleared tables
- Processed transactions
- Cleaned and sanitized dining room
Server/Hostess
The Dublin Pub
East Hampton, CT
03.2019 - 08.2019
- Serve apps, entrees, deserts, and drinks
- Experience using POS machine
- Clear, clean and set tables
- Stock various items
- Take and cash out to go orders
- Rolling silverware
- Sat guests as they entered as well as keeping track of seating per waitress
Cashier
Big Y
Marlborough, CT
02.2019 - 06.2019
- Bagging groceries
- Money handling
- Cleaning
- Stocking
- Customer service
Child Care Worker
My School Daycare
East Hampton, CT
08.2018 - 01.2019
- Supervising Children: Overseeing children during activities to ensure their safety and well-being
- Planning Activities: Developing and implementing age-appropriate educational and recreational activities
- Providing Care: Attending to the physical and emotional needs of children, including feeding, dressing, and hygiene
- Observing Development: Monitoring children's development and behavior and reporting any concerns to parents or supervisors
- Maintaining a Safe Environment: Ensuring that the child care setting is clean, safe, and conducive to learning
- Supporting Learning: Encouraging cognitive and social development through play and educational activities
- Communicating with Parents: Regularly updating parents on their child's progress and any concerns
- Behavior Management: Implementing positive behavior management strategies to guide children's behavior
- Collaborating with Staff: Working closely with other caregivers and educators to create a supportive environment
- Documentation: Keeping records of children's activities, progress, and any incidents that occur
Education
Associate - General Studies
Middlesex Community College
Middletown, CT06.2022
High school -
East Hampton High School
East Hampton, CT01.2019
Skills
- Customer service
- Communication skills
- Multitasking
- Time management
- Food safety
- Sanitation standards
- Cocktail preparation
- Bartending techniques
- Organizational skills
- Receptionist
- Filing
- Childcare
- Restaurant experience
- Banquet experience
- POS
- Cash handling
- Catering
- Early childhood education
- Training & development
- Professional Appearance
- Hospitality service expertise
- Sales expertise
- Performance Improvement
Certification
- Driver's License, 01/01/18, Present
- ServSafe Alcohol, 03/01/20, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Tates Restaurant
06.2024 - Current
Head Server/Bartender
Oliver Cromwell Tavern
02.2024 - Current
Head Server/Bartender
Taphouse 150
10.2022 - 11.2023
Server
Lakeside Bar and Grill
03.2022 - 11.2023
Daycare Worker
KOCO
09.2020 - 07.2021
Server
Marlborough Pizza
07.2020 - 12.2020
Cashier
Adams Market
04.2020 - 09.2020
Banquet Server
CT Wedding Group
02.2020 - 08.2022
Server
Rossinis Pizza
08.2019 - 03.2020
Server/Hostess
The Dublin Pub
03.2019 - 08.2019
Cashier
Big Y
02.2019 - 06.2019
Child Care Worker
My School Daycare
08.2018 - 01.2019
Associate - General Studies
Middlesex Community College
High school -
East Hampton High School