Ania Gazcon
Petaluma,California
Summary
Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
Work History
Patient Services Specialist
Petaluma Valley Hospital
Petaluma, CA
05.2023 - Current
- Checked patients in to emergency room
- verified insurance
- collected co pay
- went over consents
- checked patients in for xrays
- collected patient information
- Greeted and welcomed patients in a friendly manner.
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
Front Desk Manager Demtal
Laurent Orthodontics
Sonoma, CA
05.2018 - Current
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Created marketing strategies to increase brand awareness within the local community.
- Managed appointments by answering calls, responding to emails and booking appointments.
- Managed and controlled recall reports
- Took payments verified dental insurance
- scheduled doctor meetings
- ordered office supplies
- translated documents
- went over treatment with patients
- Ensured the front desk area was clean and presentable at all times.
- Maintained patient files, including medical history and financial records.
Book Keeper
Gallardo Cleaning
Petaluma, CA
02.2008 - 03.2020
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
Education
High School Diploma -
Petaluma Adult School
Petaluma, CA04-2013
Some College (No Degree) - Medical Assistant
Boston Reed College
Santa RosaSkills
- Insurance Verification
- Financial Procedures Adherence
- Insurance company knowledgeable
- Multitasking and Organization
- Problem-Solving
- Customer Service
- HIPAA Compliance
- Payment Processing
- Insurance Billing
- Fee Collection
- Phone and Email Etiquette
- Team Collaboration
- Spanish Fluency
- Money Handling
- Flexible Schedule
Affiliations
- I enjoy hiking and spending time with my children
- Reading
Languages
Spanish
Professional
Timeline
Patient Services Specialist
Petaluma Valley Hospital
05.2023 - Current
Front Desk Manager Demtal
Laurent Orthodontics
05.2018 - Current
Book Keeper
Gallardo Cleaning
02.2008 - 03.2020
High School Diploma -
Petaluma Adult School
Some College (No Degree) - Medical Assistant
Boston Reed College