Ania Guerrero
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Shift Manager
Las Mercedes Grill
03.2021 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Model
Modelaje Mexico
04.2014 - 03.2019
- Adapted poses and expressions based on photographer direction for impactful editorial spreads in leading fashion magazines.
- Participated in video shoots to promote fashion and beauty products.
- Modeled in editorial shoots for fashion magazines.
- Contributed to the success of marketing campaigns by providing eye-catching visual content for print and digital platforms.
- Understood fashion trends to accurately portray brand and client briefs.
- Walked runways to introduce new collections.
- Remained focused, motivated and professional throughout long shoots and events.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Performed live demonstrations at trade shows, generating interest from potential buyers and industry professionals.
Shift Manager
Taqueria Gacia
02.2015 - 10.2018
- Motivated staff to perform at peak efficiency and quality.
- Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
- Fostered a positive work environment through team building exercises and clear communication.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor of Arts - Contabilidad
UCV
Caracas, Venezuela06.2014
Skills
- Production Management
- Quality Assurance
- Decision-Making
- Performance reporting
- Quality Assurance Controls
- Staff Development
- Production Planning
- Inventory Assessment
- Process improvement strategies
- Budgeting and forecasting
Timeline
Shift Manager
Las Mercedes Grill
03.2021 - Current
Shift Manager
Taqueria Gacia
02.2015 - 10.2018
Model
Modelaje Mexico
04.2014 - 03.2019
Bachelor of Arts - Contabilidad
UCV