Anicka Cowan
Pooler
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
Carrabba's Italian Grill
11.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender\server
Olive Garden Restaurant
01.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Waiter
Chili's
12.2022 - Current
- Managed customer interactions to enhance hospitality experience.
- Ensured consistent cleanliness across workspaces.
- Strengthened team dynamics by maintaining open lines of communication.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor's degree - Mathematics
Georgia Southern University
Statesboro, GA12.2024
Skills
- Serving Experience
- Microsoft Powerpoint311
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Serving Experience
- Python
- Teaching
- Computer Science
- Statistics
- Math
Timeline
Server/Waiter
Chili's
12.2022 - Current
Bartender\server
Olive Garden Restaurant
01.2021 - 08.2022
Server
Carrabba's Italian Grill
11.2018 - 12.2020
Bachelor's degree - Mathematics
Georgia Southern University
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