Aniela Benitez
Hialeah,FL
Summary
Dynamic and dedicated professional with a strong background in customer service at Burlington, recognized for accuracy in cash handling and building lasting customer relationships. Skilled in resolving issues with empathy and clarity, contributing to customer satisfaction and loyalty. Thrive in fast-paced environments, consistently demonstrating integrity, teamwork, and adaptability. Eager to bring strong multitasking, communication, and problem-solving skills to a new role where efficiency and client interaction are valued.
Overview
2
2
years of professional experience
Work History
Cashier
Burlington
1700 W 49th St, Hialeah, FL 33012
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer service experience by efficiently processing purchases and returns.
Volunteer
Pumpkin Patch Childcare and Pumpkin Seller(School)
14800 NW 67th Ave Miami Lakes, FL 33014
09.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Volunteer
Tree FlagsAcademy
6861 W 14th Ct, Hialeah, FL 33014
04.2023 - 05.2023
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Provided attentive care and support to children, ensuring a safe and engaging environment, covering their needs as a priority.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High
7977 W 12th Ave, Hialeah, FL 3301405-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Refunds and exchanges
- Complex Problem-solving
- Attention to detail
- Clear communication
- Empathy and patience
- Open communication
- Leadership
- Engagement
- Responsibility and self-discipline
Still studying in high school(Graduation in May 27th, High school Diploma in June 6) )
I am currently in my final year of high school and have not graduated yet. I attend classes in the morning until 3:00 p.m., and I will receive my high school diploma at the end of the school year, on June 6.
Languages
Spanish (First Language)
Native or Bilingual
English
Full Professional
Timeline
Volunteer
Pumpkin Patch Childcare and Pumpkin Seller(School)
09.2024 - 10.2024
Cashier
Burlington
12.2023 - Current
Volunteer
Tree FlagsAcademy
04.2023 - 05.2023
High School Diploma -
Hialeah-Miami Lakes Senior High