Summary
Work History
Education
Skills
Timeline
Generic

Anielka Miranda

Miami Fl

Summary

Dynamic and results-driven professional with experience as a Passenger Service Agent at Swissport USA, excelling in customer service management and empathetic communication. Proven ability to resolve passenger issues effectively while maintaining compliance with airline policies. Skilled in baggage handling and fostering customer relationships to enhance satisfaction and loyalty.

Work History

Passenger Service Agent

Swissport USA
2022 - 2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Assistant Manager

Papayaclothing
2006 - 2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Braddock School
Kendall Miami
05.2005

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Company payroll experience

Timeline

Passenger Service Agent

Swissport USA
2022 - 2025

Assistant Manager

Papayaclothing
2006 - 2022

Braddock School

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