Anijah Ross

Patient Interaction: Greet patients and visitors with professionalism, ensuring a positive experience. Handle patient check-ins, verify information, and assist with any initial paperwork.

Appointment Management: Schedule, reschedule, and confirm patient appointments. Manage calendar for healthcare providers and coordinate with other departments as needed.

Administrative Support: Perform general office duties such as managing phone calls, handling correspondence, and organizing files. Assist with data entry, including updating patient records and maintaining accurate documentation.

Medical Record Management: Ensure that patient records are accurately maintained and updated in compliance with privacy regulations and healthcare standards.

Insurance and Billing: Verify insurance information, process co-pays, and assist with billing procedures. Address patient billing inquiries and coordinate with insurance companies as needed.

Support Healthcare Staff: Assist healthcare providers and other staff members with administrative tasks, such as preparing patient charts and coordinating patient follow-ups.

Compliance: Ensure adherence to healthcare regulations, including HIPAA and other privacy standards. Maintain confidentiality of patient information and office operations.

Patient Interaction: Greet patients and their families in a compassionate and professional manner upon arrival. Provide information and support during their visit to the ED.

Registration and Check-In: Accurately register patients, verify insurance information, and collect necessary documentation. Ensure that all required information is entered into the system correctly.

Appointment Management: Assist with scheduling follow-up appointments or referrals as needed, coordinating with various departments and healthcare providers.

Information Management: Maintain and update patient records and ensure confidentiality and compliance with privacy regulations.

Communication: Effectively communicate with patients, families, and healthcare staff to facilitate timely care and address any concerns or questions.

Administrative Support:Perform clerical tasks such as filing, faxing, and data entry. Handle phone calls, manage electronic medical records, and assist with medical coding and billing as needed.

Problem Resolution: Address and resolve patient and family concerns or issues, escalating complex cases to appropriate personnel or supervisors.

Coordination: Collaborate with medical staff and other departments to ensure efficient patient flow and continuity of care.

Emergency Response: Remain calm and organized in high-pressure situations, effectively managing administrative duties in a fast-paced and often stressful environment.