Summary
Overview
Work History
Education
Skills
Awards
References
Personal Information
Languages
Timeline
Generic

Anika Mares

Wilmer,TX

Summary

Results-driven professional with a passion in any given opportunity. Seeking opportunities to enhance skills and knowledge in order to provide exceptional experiences to clients. Goal-oriented mindset focused on gaining customers trust.

Overview

13
13
years of professional experience

Work History

Service Advisor

Friendly Chevrolet
Dallas , TX
01.2023 - Current
  • Developed strong relationships with customers by providing exceptional customer service.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Maintained records of customer interactions and transactions.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.

Off Premise Account Manager

ANDREWS DISTRIBUTING
Dallas , TX
10.2019 - 12.2022
  • Presented product features and advantages to potential customers during sales meetings.
  • Solicited feedback from customers on their experience with products or services.
  • Negotiated contracts with clients to maximize revenue potential.
  • Developed pricing models for various products and services based on market conditions.

Full-Time Merchandiser C-store

ANDREWS DISTRIBUTING
Dallas, TX
05.2019 - 10.2019
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Coordinated promotional events such as special sales or clearance items.
  • Developed promotional strategies to increase sales of featured products.

Full-Time Merchandiser Grocery

ANDREWS DISTRIBUTING
Dallas, TX
04.2019 - 05.2019
  • Set up attractive window displays that encouraged customers to enter the store.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.

Part-Time Merchandiser

ANDREWS DISTRIBUTING
01.2019 - 04.2019
  • Ensuring that the stores have adequate advertising of the products and ensuring that there is enough supply for consumers.

Relief Assistant/ ERP Assistant Manager

QUIKTRIP
Dallas, TX
04.2014 - 01.2019
  • Monitored inventory levels of supplies and communicated any shortages or discrepancies to the supervisor.

Full time clerk/ ERP

QUIKTRIP
06.2012 - 04.2014
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.

Part time clerk

QUIKTRIP
03.2011 - 06.2012
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.

Education

Eastfield College
08.2016

Eastfield/ Richland
05.2014

H. Grady Spruce High School
05.2009

Skills

  • Data Entry
  • Customer Service
  • Documentation And Reporting
  • Computer Skills
  • Service Recommendations
  • Technical Support
  • Price Quoting
  • Service Estimates
  • Customer Retention
  • Multitasking and Organization
  • Warranty Claims Process Management
  • Handling Customer Complaints
  • Strong Work Ethic
  • Excellent Communication
  • Performance Goals
  • Sales expertise

Awards

  • ANDREWS Brand Builder of the Month
  • Volunteer at Notre Dame School of Dallas
  • Won Customer Service Appraisal trip to Hawaii twice at QUIKTRIP
  • ATT Summer Internship
  • South Texas Dental Internship
  • Earned a 120K scholarship to Lake Forest College, Chicago
  • Elected Senior Class President & Student Council VP

References

  • Ramiro Villafuerte, ANDREWS Account Manager, (214) 505-8338
  • Russell Cross, QUIKTRIP Manager, (214) 543-3373
  • Bryan Rodriguez, ANDREWS Regional Merchandising Manager, (972) 922-9534
  • Qhais Sarwari, Porsche Service Advisor, (646) 260-9770
  • Jericho Jay Rodriguez, General Motors Certified Technician, (469) 233-6905

Personal Information

Title: Assistant Service Manager

Languages

  • English
  • Spanish

Timeline

Service Advisor

Friendly Chevrolet
01.2023 - Current

Off Premise Account Manager

ANDREWS DISTRIBUTING
10.2019 - 12.2022

Full-Time Merchandiser C-store

ANDREWS DISTRIBUTING
05.2019 - 10.2019

Full-Time Merchandiser Grocery

ANDREWS DISTRIBUTING
04.2019 - 05.2019

Part-Time Merchandiser

ANDREWS DISTRIBUTING
01.2019 - 04.2019

Relief Assistant/ ERP Assistant Manager

QUIKTRIP
04.2014 - 01.2019

Full time clerk/ ERP

QUIKTRIP
06.2012 - 04.2014

Part time clerk

QUIKTRIP
03.2011 - 06.2012

Eastfield College

Eastfield/ Richland

H. Grady Spruce High School

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Anika Mares