Aniqa Akter
Los Angeles,United States
Summary
Experienced customer service professional with over 3 years in fast-paced environments. Skilled in reading, analyzing, and writing documents to ensure clear communication and accurate information. Strong problem-solving abilities and a proven track record of resolving customer issues with professionalism. Familiar with Microsoft Office Suite and capable of managing multiple tasks efficiently. Committed to building strong relationships and providing excellent support.
Overview
3
3
years of professional experience
Work History
Cashier
ZARA
11.2023 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems
Customer Service Representative
Chipotle
08.2023 - 11.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customers’ orders in an efficient and timely manner
- Trained new employees on customer service skills and policies
Customer Service Representative
Dominos
05.2022 - 08.2023
- Excellent communication and interpersonal skills
- Knowledge of service software and telephone systems
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize tasks to maximize customer satisfaction
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
Education
Business Administration
Glendale Community College
Glendale, CAHigh School Diploma -
Downtown Magnets High School
1200 Colton St05-2023
Skills
- Customer Service
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Analytical Thinking
- Honest and Dependable
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Elementary
Skills & Interests
Computer: Google suite, Microsoft Office (Excel, PowerPoint, Outlook)
Skills: Product Marketing, Digital Marketing, Creative and Analytical skills, Social Media Marketing
Interests: Drawing & Painting, Fashion Design
Timeline
Cashier
ZARA
11.2023 - Current
Customer Service Representative
Chipotle
08.2023 - 11.2023
Customer Service Representative
Dominos
05.2022 - 08.2023
Business Administration
Glendale Community College
High School Diploma -
Downtown Magnets High School