Highly organized, trustworthy, and mission-driven administrative professional with extensive experience providing executive-level support, managing calendars and projects, and maintaining confidentiality. Strong background in customer service, operations, and ministry involvement. Known for professionalism, emotional intelligence, problem-solving, and a heart for serving leadership and advancing organizational vision with excellence and care.
Work History
Administrative Assistant
Oak Hill Montessori School
Provided high-level administrative support to executive leadership, including scheduling, calendar management, and meeting coordination
Managed confidential student, staff, and organizational records with discretion and accuracy
Coordinated logistics for events, meetings, and special projects to ensure smooth execution
Maintained office operations, supplies, and vendor coordination to support daily functionality
Demonstrated professionalism, hospitality, and attention to detail in a people-centered environment
Remote Call Center Representative
Apple
Delivered high-volume customer support via phone and email while maintaining calm, empathetic communication
Resolved escalated issues, documented interactions, and followed structured processes and procedures
Built trust and rapport with customers while managing multiple systems and priorities simultaneously
Supported team operations during peak hours to ensure service excellence
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Data Entry Specialist
Children’s Medical Center
Entered, validated, and maintained sensitive data with a high level of accuracy and confidentiality
Generated reports and supported operational tracking and compliance
Demonstrated strong attention to detail and reliability in a healthcare setting