Anisa Warwick
Greeley,CO
Summary
Dynamic and people-focused leader with 20 years of USAF experience specializing in logistics, operations management, and customer service. Proven expertise in managing teams, enhancing employee performance, and optimizing processes in fast-paced environments. Strong foundation in restaurant operations and customer service from prior experience as a waitress and bartender.
Overview
1
1
Certification
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Transportation and Logistics Manager
USAF
Holloman Air Force Base, New Mexico
05.2022 - 05.2026
- Led logistics and transportation operations, coordinating 2,400+ household goods shipments and 3,000+ passenger movements while meeting strict timelines and quality standards.
- Managed a team of 25 personnel, overseeing daily workloads, scheduling, training, and operational priorities to maintain efficient service.
- Oversaw inventory and asset accountability, ensuring accurate records and proper tracking, processing, and delivery of resources.
- Improved operational processes and developed standardized procedures that reduced cargo processing time by 80%.
- Resolved customer and staffing challenges while ensuring safety, compliance, and high service standards.
Quality Assurance Evaluator/Transportation Manager
USAF
Aviano Air Base, Italy
03.2017 - 05.2022
- Evaluated operations and employee performance to ensure compliance with safety, quality, and operational standards.
- Identified deficiencies and implemented corrective actions to improve performance and prevent recurring issues.
- Trained personnel and collaborated across teams to resolve problems and maintain efficient service.
Customer Service & Operations Manager
USAF
Peterson, CO
07.2013 - 03.2017
- Led customer service operations, assisting customers with transportation needs and resolving time-sensitive concerns.
- Coordinated personnel and cargo transportation while balancing schedules and changing priorities.
- Trained and supported team members to maintain service accuracy and operational standards.
Personal Property Department Manager
USAF
Colorado Springs, Colorado
11.2008 - 07.2013
- Developed and implemented departmental policies and procedures to enhance operational efficiency.
- Supervised daily operations of personnel and resources, coordinating training programs for new staff.
Waitress & Bartender
Espresso Café
Del Rio, Texas
06.2002 - 03.2003
- Provided exceptional customer service in a fast-paced café environment, accurately processing customer orders.
- Prepared and served beverages using espresso machines and other equipment.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Phoenix, AZ 08.2008 - 09.2012
Associate of Applied Science - Business Administration
Blair College
Colorado Springs, Colorado 04.2003 - 01.2005
Skills
Certification
- OSHA 30 hour certified
- OSHA 10 hour certified
Timeline
Transportation and Logistics Manager
USAF
05.2022 - 05.2026
Quality Assurance Evaluator/Transportation Manager
USAF
03.2017 - 05.2022
Customer Service & Operations Manager
USAF
07.2013 - 03.2017
Personal Property Department Manager
USAF
11.2008 - 07.2013
Bachelor of Science - Human Services Management
University of Phoenix
08.2008 - 09.2012
Associate of Applied Science - Business Administration
Blair College
04.2003 - 01.2005
Waitress & Bartender
Espresso Café
06.2002 - 03.2003