Anissa Araujo
Anaheim,CA
Summary
Healthcare professional with strong interpersonal and communication skills, adept at engaging individuals at all levels. Proven track record in healthcare administration, demonstrating reliability and meticulous attention to detail. Skilled in enhancing office efficiency and patient satisfaction through effective communication and organizational abilities. Recognized for collaborative teamwork and ability to adapt to evolving medical office requirements.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Orthopedic Specialty Institute
363 S. Main Street
07.2024 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
- Supported healthcare staff with accurate transcription of medical reports, improving clarity of patient records.
Medical Receptionist
Align Spine Center
2720 N Harbor Blvd
03.2021 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
CUSTOMER SERVICE/SERVER
PORTILLO’S
05.2017 - 10.2017
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take/serve orders and answer questions or make recommendations for other products.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
- Accept payment and promote dedication from customers.
INTAKE COORDINATOR
CHRISTINA’S ROOM & BOARD
09.2014 - 03.2017
- Responsible for the admission and registration of incoming residents. Conducted one-on-one with residents to assist in expediting their paperwork formalities of the Room & Board.
- Maintained an organizational system and filing for the supervisors.
- Participated in team meetings, handled correspondence, shared meeting responsibilities, and responded to routine requests.
- Responsible for greeting and checking in new residents prior to each appointment.
- Responsible for creating files for all new residents and taking in all their pertinent information.
- Responsible for updating all digital files while making sure that all necessary hard copy documents are present.
- Contacted outside mental health facilities, hospitals as well as agencies when there were beds available.
Education
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SAVANNAH HIGH SCHOOL
06.2015
Skills
- Customer service
- Leadership
- Medical Terminology
- Strong Computer knowledge
- Team Player
- Medical terminology
- Clinical support
- Patient scheduling
- Strong organizational skills
- Critical thinking
- Telephone customer support
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Insurance verification
- EMR updating
Timeline
Medical Secretary
Orthopedic Specialty Institute
07.2024 - Current
Medical Receptionist
Align Spine Center
03.2021 - 06.2024
CUSTOMER SERVICE/SERVER
PORTILLO’S
05.2017 - 10.2017
INTAKE COORDINATOR
CHRISTINA’S ROOM & BOARD
09.2014 - 03.2017
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SAVANNAH HIGH SCHOOL