ANISSA ASTILLERO
La Mesa,CA
Summary
Senior Pharmacy Technician with La mesa and 21 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.Im highly experienced in outpatient pharmacy settings. Possesses excellent interpersonal and organizational skills and the ability to work independently and efficiently. Skilled in accurately filling prescription orders and providing quality customer service to healthcare staff and coordinate with physicians, nurses, and colleagues regarding my role as a technician. I am responsible for developing, assessing, and evaluating problems, filling prescriptions accurately and efficiently.
Senior technician responsibilities
-I review and authorize prescription sigs and input them into health connect and epims
interpretation of member-specific benefits for each request. I maintain a comprehensive understanding of all coverage criteria and drug Formulary Guidelines to ensure the appropriate utilization management and reauthorization of any third party billing.
-Develop and coordinate mandatory and continuing education for assigned staff. As a senior tech I have experience in the training and education for compounding and dispensing. I have enough knowledge to work every station within my job and can train anyone who needs any assistance.
-Support the needs of the hospital, the Pharmacy Department, the pharmacy and patient care team, and the patient/customer. Be willing and able to acclimate to any situation I might need to adjust to. As a senior tech I was efficient in cash handling, auditing, returning to stock, assisting pharmacists with billing or solving third party issues.
-Monitor scope of practice compliance for assigned staff. Some senior tech duties require us stay accountable for each other. Report any thing that may be non compliant.
-Design and complete staffing schedules for assigned staff. Had experience in staffing and being able to accommodate needs in certain departments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser
La Mesa, CA
08.2021 - Current
- Maintained patient confidentiality when handling records and sensitive data
- Complied with state regulations to maintain safe, clean pharmacy
- Verified dosages and measured medications for prescriptions.
Pharmacy Technician
Kaiser
San Diego, CA
08.2016 - 08.2021
- Complied with state regulations to maintain safe, clean pharmacy
- Verified dosages and measured medications for prescriptions
- Maintained patient confidentiality when handling records and sensitive data
- Resolved customer service issues in a timely manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Processed claims for third-party prescription services
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Conducted quality assurance checks on dispensing equipment ensuring proper functioning prior to use
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Stocked and replenished shelves to remove out-of-date items from inventory
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems
- Assisted pharmacists with compounding medications according to physician's specifications
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Prepared IV admixtures under supervision of a licensed pharmacist following USP 797 guidelines
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
03.2003 - 08.2016
- Order entry
- Assist in phone calls
- Clerk/cash handling
- Clear DE que
- Managed multiple tasks simultaneously while adhering to strict deadlines
- Ensured proper storage conditions for drugs by monitoring temperature controls in refrigerators
- Prepared prescriptions for delivery by mail or UPS when requested
- Assisted customers with product selection, providing advice on dosage and side effects of medications
- Provided correct change and appropriate receipts to patients
- Maintained an organized and clean work environment in accordance with safety regulations
- Processed prescription refill authorization requests and entered responses from providers into pharmacy database
- Provided excellent customer service by answering questions regarding prescriptions, over-the-counter medications, and health products
- Collaborated closely with pharmacists in order to provide accurate drug information to customers
- Resolved customer complaints promptly in a professional manner
- Processed prescription orders from physicians and other healthcare providers in a timely manner
- Participated in continuing education classes related to new developments in pharmaceuticals
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions.
Pharmacy Assistant
Kaiser
San Diego, CA
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Sorted medications for delivery and distribution
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
- Calculated correct dosages based on age, weight, height of patient using metric system conversions when necessary
- Processed insurance claims and payments for medications
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Compiled reports regarding inventory levels, out-of-stock items, expired medications
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Support the needs of the hospital, the Pharmacy Department, the pharmacy and patient care team, and the patient/customer.
- prescriber or pharmacist to clarify issues or problems with dosing or instructions.
Skills
- Pharmaceutical Needs
- Critical Thinking
- Quality Improvement Plans
- Patient Confidentiality
- Data entry
- Health connect
- Epims
- Medical website
- Part d billing
Certification
California pharmacy technician
References
References available upon request
Timeline
Pharmacy Technician
Kaiser
08.2021 - Current
Pharmacy Technician
Kaiser
08.2016 - 08.2021
03.2003 - 08.2016
Pharmacy Assistant
Kaiser
California pharmacy technician