Dedicated sales associate with strong customer service skills, known for managing high-stress situations calmly. Proven ability to build relationships and enhance customer loyalty.
Work History
Sales Associate
4 Years 5 Months
Cricket Wireless | 03.2022 - Current
Assisted customers with product selection and service inquiries.
Processed sales transactions accurately using point-of-sale systems.
Maintained knowledge of current promotions and product offerings.
Collaborated with team members to achieve sales goals efficiently.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
7 Years 7 Months
Foundever | 08.2014 - 03.2022
Resolved customer inquiries through various communication channels, ensuring timely and effective support.
Maintained comprehensive knowledge of products and services to enhance customer experiences.
Collaborated with team members to identify process improvements, enhancing service efficiency.
Trained new staff on customer service protocols and best practices, fostering a knowledgeable team environment.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.