Professional Summary
Overview
Work History
Education
Skills
Timeline

Anissa Burnett

Cricket Wireless
West Point,MS
12
years of professional experience

Dedicated sales associate with strong customer service skills, known for managing high-stress situations calmly. Proven ability to build relationships and enhance customer loyalty.

Work History

Sales Associate

4 Years 5 Months
Cricket Wireless | 03.2022 - Current
  • Assisted customers with product selection and service inquiries.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained knowledge of current promotions and product offerings.
  • Collaborated with team members to achieve sales goals efficiently.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

7 Years 7 Months
Foundever | 08.2014 - 03.2022
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Maintained comprehensive knowledge of products and services to enhance customer experiences.
  • Collaborated with team members to identify process improvements, enhancing service efficiency.
  • Trained new staff on customer service protocols and best practices, fostering a knowledgeable team environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma

West Point High School | West Point, MS | 05-2013

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Exceptional customer service
Relationship building
Outgoing personality
Money handling
Verbal/written communication

Timeline

Sales Associate

Cricket Wireless
03.2022 - CurrentRead More

Customer Service Representative

Foundever
08.2014 - 03.2022Read More

West Point High School

High School Diploma
Read More
Anissa Burnett