Anissa Burnham
North Las Vegas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
11
11
years of professional experience
Work History
Medical Office Manager
Durango primecare
Las Vegas
01.2022 - Current
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Recruited qualified candidates for open positions within the practice when necessary.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Trained new staff on office procedures, software programs and customer service protocols.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Pitched in to help with office tasks during busy periods and staff absences.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
Medical Assistant/Receptionist
Dr. Betty Yao, MD APC
Las Vegas
12.2014 - 01.2022
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Protected patients by observing strict HIPAA guidelines.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Scheduled and confirmed patient appointments and consultations.
- Entered insurance, demographics and health history into patient database.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Attended meetings related to practice operations as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Assistant Intern
The Pediatric Clinic
Las Vegas
08.2014 - 10.2014
- Ordered laboratory tests and scheduled appointments for patients.
- Prepared examination rooms with necessary instruments and supplies.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Performed routine dip stick, vision and hearing tests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted back office patient processes to reduce office wait times.
- Performed patient intake duties, including taking vital signs and medical histories.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Medical Assistant - Health And Wellness
Kaplan College Las Vegas Campus
Las Vegas, Nevada11-2014
Skills
- Data entry
- Patient scheduling
- Insurance verification
- Medical billing
- Electronic health records
- Customer service
- Office management
- Staff training
- Team collaboration
- Regulatory compliance
- Time management
- Inventory control management
- Microsoft office
- Multitasking
- Administrative background
- Office coordination
- Business administration
- Hiring and terminations
Timeline
Medical Office Manager
Durango primecare
01.2022 - Current
Medical Assistant/Receptionist
Dr. Betty Yao, MD APC
12.2014 - 01.2022
Medical Assistant Intern
The Pediatric Clinic
08.2014 - 10.2014
Medical Assistant - Health And Wellness
Kaplan College Las Vegas Campus