Anissa Falcon

Detail-oriented Medical Data Entry Specialist with expertise in managing health information databases and maintaining patient records. Ensured data accuracy and compliance with medical regulations while optimizing electronic health record systems. Proven success in enhancing data management practices and operational efficiency.

• Coordinated healthcare services and scheduling for patient appointments.
• Assisted in processing insurance claims and verifying patient eligibility.
• Communicated with clients to clarify details of grievances and appeals.
• Reviews and adjusts claims by claim processing guidelines.
• Identified and flagged suspicious claims for further investigation.
• Handled patient complaints with empathy and effective problem-solving techniques.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

• Assisted customers with product inquiries and order processing through various channels.
• Resolved customer complaints by providing effective solutions and support.
• Collaborated with team members to enhance overall customer experience and satisfaction.
• Documented all customer conversations in the database system accurately and thoroughly.
• Assisted customers with making payments or completing orders in system.