Anissa Grant
Sapp Bros
Council Bluffs
3
years of professional experience
Experienced store manager with a strong background in customer service, team leadership, cash management, and inventory control. Skilled at running daily operations, coaching associates, and keeping stores organized, compliant, and customer-ready.
Work History
Store Manager
1 Year 9 Months- Managed daily store operations, ensuring customer service, cash controls, and compliance standards remained consistent.
- Supervised team schedules, coached associates, and supported performance expectations across high-volume shifts.
- Resolved customer concerns promptly, maintaining service quality and repeat business.
- Monitored inventory levels, ordered merchandise, and reduced stock gaps through accurate replenishment.
- Coordinated merchandising displays, pricing updates, and product placement for sales floor readiness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Recieving Associate
1 Year 8 Months- Unloaded trailers and organized freight using pallet jacks and backroom receiving procedures.
- Inspected incoming product for damage, shortages, and labeling issues before storage.
- Tracked inbound shipments, verifying merchandise counts against packing slips for accuracy.
- Processed merchandise through handheld scanning systems to update inventory records.
- Replenished sales floor and backroom locations while maintaining clean, safe work areas.
- Assisted team members with receiving standards, equipment handling, and inventory placement.
- Unloaded pallets and deliveries and organized products in the warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Education
GED
EMT-B - EMT
Skills
Store operations
Inventory management
Cash management
Store merchandising
Customer service
Customer relations
Problem-solving
Team leadership
Training and mentoring
Coaching skills
Multitasking and organization
Effective interpersonal communication
Store opening and closing
Timeline
Store Manager
Sapp Bros
08.2022 - 05.2024Read More
Recieving Associate
Target
03.2021 - 11.2022Read More
Northeast Community College
EMT-B from EMT
Read More
OPS
GED
Read More