ANISSA MENDOZA
RANCHO CUCAMONGA,CA
Summary
Ambitious, career-focused employee, seeking permanent employment, to leverage my knowledge and experience into a role as a Banking professional. Looking to launch my career with a strong work ethic while achieving company goals.
Overview
14
14
years of professional experience
Work History
CSR
First Bank
Corona, CA
11.2023 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Followed strict compliance guidelines when completing financial transactions for customers.
Teacher's Assistant
San Bernardino County Sheriff's Department
Rialto, CA
08.2023 - 11.2023
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Developed strong relationships with parents by providing personalized assistance and support.
CSR
First Bank
Corona, CA
11.2022 - 02.2023
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Executive Assistant
Unix Packaging
Montebello, CA
04.2018 - 04.2019
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Managed and tracked expenses to meet company budget requirements.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
CSR
First Bank
Beverly Hills, CA
05.2017 - 12.2017
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
CSR
Torrey Pines Bank
Los Angeles, CA
06.2015 - 01.2017
- Built positive and productive customer connections to drive consistent sales.
- Reviewed loan documents for accuracy prior to submission for approval process.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Assistant Store Manager
Metropcs Authorized Dealer
Los Angeles, CA
02.2010 - 05.2015
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CASkills
- Attention to Detail
- Customer Service
- Networking
- Money Handling
- Customer Relationship Development
Languages
English
Professional
Spanish
Professional
Timeline
CSR
First Bank
11.2023 - Current
Teacher's Assistant
San Bernardino County Sheriff's Department
08.2023 - 11.2023
CSR
First Bank
11.2022 - 02.2023
Executive Assistant
Unix Packaging
04.2018 - 04.2019
CSR
First Bank
05.2017 - 12.2017
CSR
Torrey Pines Bank
06.2015 - 01.2017
Assistant Store Manager
Metropcs Authorized Dealer
02.2010 - 05.2015
High School Diploma -
Benjamin Franklin High School
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