Anissa Reyes
Amarillo,TX
Summary
Dynamic and results-oriented professional with a proven track record at BSA Health System, enhancing customer satisfaction through exceptional front office management and adept handling of confidential information. Excelled in fostering multicultural environments and improving operational efficiency. Skilled in cash handling and verbal communication, I consistently foster positive relationships and streamline administrative processes.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
BSA Health System
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Bilingual Aide
Caruthers High School
02.2022 - 05.2023
- Mentored new Bilingual Aides, sharing knowledge and expertise to ensure consistency in support services offered throughout the school.
- Served as a liaison between teachers and non-English-speaking parents regarding student progress, attendance issues, or other matters related to education.
- Facilitated a welcoming and inclusive learning environment, celebrating cultural diversity through multicultural events and presentations.
- Created visual aids to supplement verbal instruction, increasing comprehension among students with varying levels of English proficiency.
- Assisted in curriculum development, adapting instructional materials to accommodate diverse language needs of students.
Front End
Costco
05.2020 - 02.2022
- Provided assistance with cart retrieval during busy periods, ensuring an ample supply for incoming shoppers.
- Maintained open communication with supervisors regarding front end operations and suggested improvements when necessary.
- Ensured smooth handover between shifts by effectively communicating pertinent information with coworkers.
- Promoted store loyalty programs to customers, resulting in increased membership sign-ups and repeat business.
Classified Substitute Teacher
Riverdale Unified
02.2020 - 05.2020
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Education
Social Science - History
West Hills College - Lemoore
Lemoore, CA05.2023
General Education -
Riverdale High School
Riverdale, CA06.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Front Office Management
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
BSA Health System
08.2023 - Current
Bilingual Aide
Caruthers High School
02.2022 - 05.2023
Front End
Costco
05.2020 - 02.2022
Classified Substitute Teacher
Riverdale Unified
02.2020 - 05.2020
Social Science - History
West Hills College - Lemoore
General Education -
Riverdale High School