ANISSA RIOJAS
YAKIMA,WA
Summary
Dedicated First Assistant Manager committed to running efficient and highly successful retail operations. Brings proven expertise in team leadership, management and training. Focused on increasing productivity and quality with forward-thinking and adaptable mindset.
Overview
10
10
years of professional experience
Work History
1st Assistant Manager
Skechers Outlet
Yakima, WA
04.2019 - Current
- Assisted store manager in hiring and training new employees.
- Developed and implemented strategies for increasing sales revenue.
- Provided feedback to employees on performance improvement opportunities.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Retail Shoes Associate
Macys
Union Gap, WA
03.2018 - 09.2018
- As a womens shoes sales associate I met hourly sales goals on both personal and departmental basis, as well as achieving Macy's Star Reward goal
- Ensure stockroom is totally scanned and up to date by making sure the monthly virtual inventory is achieved
- Also I would ensure shoes displayed are tagged with the correct price and that the signage displayed on each table are correct.
Barista
Tom Toms Espresso
07.2017 - 11.2017
- Prepare or serve specialty coffee or other beverages
- Serve food such as baked goods or sandwiches to customers
- As well as describing menu items to customers or suggest products that might appeal to them.
Crew Leader
Dairy Queen
04.2014 - 04.2017
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
Education
High School Diploma -
Eisenhower High school
06.2016
Skills
- Customer-oriented
- Staff Training and Development
- Marketing knowledge
- Sales Strategies
Languages
- English Fluent
- Spanish Conversational
References
- Lakota Aden Muenala, Store Manager, (206)856-7211
- Lesly Ramos, Manager, (509)945-2818
- Diana Maria Carrillo, Manager, (509)379-2636
Timeline
1st Assistant Manager
Skechers Outlet
04.2019 - Current
Retail Shoes Associate
Macys
03.2018 - 09.2018
Barista
Tom Toms Espresso
07.2017 - 11.2017
Crew Leader
Dairy Queen
04.2014 - 04.2017
High School Diploma -
Eisenhower High school
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