Twenty-years' retail industry experience holding roles spanning individual contributor to leadership positions. Consistently recognized for excellence in customer satisfaction with retail and commercial accounts alike. Significant experience includes: Retail Management and Operations Commercial Sales and Account Management Total Customer Experience Hospitality Industry
Hi, I’m
Jennifer Orlik
Manville,NJ
Summary
Overview
25
years of professional experience
Work History
LL Flooring Hillsborough , NJ
1st Assistant Manager
12.2023 - Current
Job overview
- Assisted store manager in hiring and training new employees.
- Developed and implemented strategies for increasing sales revenue.
- Supervised staff to ensure efficient operation of the store.Assistant customers with their flooring projects.
- Coach and monitor other associates and offer support to the Store Manager.
- Upkeep of warehouse including product inventory, forklift usage.
- Provide quotes on installation of flooring and carpet.
- Daily sale activities .
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Assisted customers with product selection decisions based on their individual needs.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
LL Flooring Hillsborough, NJ
2nd Assistant Manager
08.2022 - 12.2023
Job overview
- Assisting customers with their flooring projects, installs and credit applications.
- Provide store management, cash handling, associate supervision.
- Assisting with maintenance of warehouse, loading and unloading product
- Assisted with the development of staff training programs and materials.
- Directed daily operations, including scheduling appointments, customer service.
- Resolved customer complaints in a timely manner.
- Monitored cash register transactions to ensure accuracy of funds received.
- Coordinated promotional activities such as special sales, contests, and displays.
- Provided feedback to management regarding employee performance issues or concerns.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
LowesHillsborough, NJ
Home Décor Specialist
01.2021 - 08.2022
Job overview
- Custom decor product sales and services
- Produce sales quotes for customers inclusive of installation services
- Responsible for blinds and shades inventory inclusive of customization of blinds and shades for customers.
- Maintained store displays and shelves, ensuring items were properly stocked and organized.
- Assisted customers with product selection based on their individual needs and preferences.
- Performed inventory management duties, including ordering new merchandise and tracking stock levels.
- Managed customer inquiries regarding product availability, pricing and delivery options.
- Operated cash registers efficiently while handling transactions accurately and quickly.
LowesHillsborough , NJ
Pricing and Signage Coordinator
01.2019 - 01.2021
Job overview
- Daily responsibilities included price change report and updating all signage, ads, labelling, and other materials throughout the store
- Weekly audit of departments
- Coordinating with Store Manager and Department Heads with seasonal sales.
- Conducted site surveys to determine best placement of signage for maximum visibility and impact.
- Collaborated with marketing team on promotional campaigns requiring custom signage or display pieces.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
LowesHillsborough , NJ
Head Cashier
01.2018 - 01.2019
Job overview
- Responsibilities included coaching of cashier's, processing returns, cash handling
- Processing online orders and fulfillment
- Making daily schedules
- Opening and closing tasks, providing great customer service.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
LowesHillsborough, NJ
Cashier
01.2017 - 01.2018
Job overview
- Provide customer service, process transactions of sales, cash handling.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Royce Brook Golf ClubHillsborough , NJ
Banquet Captain
01.2012 - 01.2017
Job overview
- Review Banquet Orders to ensure rooms are set as contracted
- Greet guests upon arrival
- Assist with banquet room set-up
- Collaborated with Banquet Manager for full client satisfaction
- Maintain proper dining experience and area cleanliness working collaboratively with kitchen staff.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Monitored guest satisfaction levels throughout event duration.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Responded quickly to any unexpected changes or issues that arose during an event.
Auto ZoneHillsborough , NJ
Assistant Manager
01.2009 - 01.2012
Job overview
- Responsible for Product Management, Completed Management Skills Training
- Replenishment of inventory and daily functions
- Created store displays and advertising
- Cashier, cash handling, and bank deposits
- Inventory counts, restocking, adjustments, returns and recalls.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Auto ZoneRaritan, NJ
Manager, Commercial Sales
01.1999 - 01.2009
Job overview
- Management of fleet accounts
- Order replenishment of stock
- Responsible of commercial sale balances
- Expansion of sales based through customer retention
- Analyze accounts for district sales quotas.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Raritan Valley Community College
Liberal Arts, English, Computer Literacy
University Overview
Somerville High School
High School Diploma in General Business Studies
University Overview
Skills
- Retail Management
- Operations
- Commercial Sales
- Account Management
- Total Customer Experience
- Hospitality Industry
- Decision-making capabilities
- Goal Setting and Achievement
- Inventory Coordination
- Staff Training and Development
- Operational Efficiency
- Product and service knowledge
- Task Delegation
- Workload Management
- Contract Management
- Retail Operations
- Customer Relationship Management (CRM)
- Customer Relations
- Money Handling
- Customer rapport
- Retail Operations Management
Timeline
1st Assistant Manager
LL Flooring
12.2023 - Current
2nd Assistant Manager
LL Flooring
08.2022 - 12.2023
Home Décor Specialist
Lowes
01.2021 - 08.2022
Pricing and Signage Coordinator
Lowes
01.2019 - 01.2021
Head Cashier
Lowes
01.2018 - 01.2019
Cashier
Lowes
01.2017 - 01.2018
Banquet Captain
Royce Brook Golf Club
01.2012 - 01.2017
Assistant Manager
Auto Zone
01.2009 - 01.2012
Manager, Commercial Sales
Auto Zone
01.1999 - 01.2009
Raritan Valley Community College
Liberal Arts, English, Computer Literacy
Somerville High School
High School Diploma in General Business Studies
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