Anissa Williams
North Canton,OH
Summary
Well-rounded Office Clerk possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
4
4
years of professional experience
Work History
Shift Leader
Plato's Closet
North Canton, OH
03.2020 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Office Clerk Intern
AIY Properties
North Canton, OH
06.2020 - 06.2022
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Updated contact lists with new client information as received.
- Handled confidential documentation with utmost accuracy and discretion.
- Scheduled appointments for senior management team members as required.
- Prepared reports based on requested information from customers or staff members.
- Entered customer data into the database system accurately and efficiently.
Education
High School Diploma -
Minerva High School
Minerva, OH05-2022
Skills
- Customer Service Management
- Operations Support
- Production Reporting
- Sales expertise
- Client Support
- Cash Handling
- Professional Appearance
- Staff Training and Development
- Strong verbal and written communication
- Team Leadership
- Shift Paperwork Completion
- Policy and Procedure Enforcement
- Positive Attitude
References
References available upon request.
Timeline
Office Clerk Intern
AIY Properties
06.2020 - 06.2022
Shift Leader
Plato's Closet
03.2020 - Current
High School Diploma -
Minerva High School