Anita Arcila
West Palm Beach,FL
Summary
Dynamic Cake Decorator with extensive experience at Publix Bakery, excelling in custom cake consultations and intricate design techniques. Skilled in enhancing customer satisfaction through expert piping, themed cake creation, and innovative decorating solutions. Committed to continuous improvement and professional growth, consistently seeking opportunities to expand skills, adopt new decorating trends, and achieve greater success in the art of cake design. Strong communicator and mentor, dedicated to fostering a collaborative environment and elevating team performance.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Publix Bakery
Lake Worth, FL
07.2011 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management
Bakery Manager
Publix
Lake Worth, FL
01.2022 - 06.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
Assistant Bakery Manager
Publix
Boynton Beach, FL
08.2015 - 01.2021
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Improved communication among team members through regular meetings and open dialogue regarding operations updates or issues requiring.
- Streamlined production processes by implementing time-saving techniques, increasing overall productivity within the department.
Education
High School Diploma -
Goliath Academy
Lake Worth, FL05.2013
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Icing techniques
- Strong communication skills
- Food safety
- Food safety compliance
- Themed cake creation
- Expert piping techniques
- Icings and fondant
- Glazing and icing application
- Stock rotation
- Food production
- Wedding cake design
- Icing preparation
- Airbrushing techniques
- Design Techniques
- Visual merchandising
- Quality control
- Continuous learning and adaptation
- Baking machinery
Timeline
Bakery Manager
Publix
01.2022 - 06.2023
Assistant Bakery Manager
Publix
08.2015 - 01.2021
Cake Decorator
Publix Bakery
07.2011 - Current
High School Diploma -
Goliath Academy