ANITA BRENDA ROWELL
Mint Hill,USA
Summary
To obtain a position that will challenge and utilize my analytical, administrative and communication skills and which will help me to gain valuable skills in the Business field.
Overview
25
25
years of professional experience
Work History
Administrative Support Specialist
UNC CHARLOTTE
Charlotte, NC
03.2022 - Current
- I provide administrative support to the Employee Relations Director and ADA/EOE Compliance functions. My responsibilities include maintaining and reconciling budget, personnel, and disciplinary files, assisting with the collection of affirmative action/demographic data, assisting with special projects, answering questions, and directing visitors/callers to the appropriate resources. I assist with collecting I-9 documents from job applicants.
Support Associate/Front Desk Receptionist (Part-Time, 22.5 hours/week)
NEW HANOVER COUNTY SCHOOLS
Wilmington, NC
02.2019 - 03.2022
- In this role, I served as the first point of contact for visitors and staff, providing courteous and efficient front-desk support. I assisted visitors with signing into the Ident-a-Kid system and ensured all check-in procedures were followed accurately. I supported the Licensure Specialist by entering educator credentials for continuing education requirements and responded to inquiries regarding district schools, calendars, and general HR processes. Additionally, I managed conference room scheduling for multiple departments, ensuring smooth coordination of meetings and events. At Laney High School, I greeted and assisted visitors, directing them to the appropriate staff and maintaining a welcoming and secure front office environment. I answered incoming calls, provided information as needed, and supported students, parents, and staff with professionalism and care. I also completed various administrative tasks assigned by the Administrative Staff and Associates, contributing to the daily operations of the school.
Customer Service/Receptionist
ROBERT HALF/OFFICE TEAM
Wilmington, NC
06.2018 - 07.2018
- I was assigned to Lindmark Financial Services greeting and assisting customers. I directed customers to appropriate Loan Officer to process payments or complete loan applications and duties as assigned by Management and made outbound collection calls. I was also assigned to Professional Financial Services assisting customers with account inquiries and processing account payments.
Receptionist
ADECCO
Wilmington, NC
03.2018 - 06.2018
- I was assigned to various locations for New Hanover County Schools as a fill-in Receptionist. I greeted all visitors and directed calls and visitors to appropriate staff. At Roland Grise M.S. I assisted with recording the attendance and logging students in and out of class and all other tasks as assigned.
Marketing/Leasing Consultant
MATERN STAFFING
Fredericksburg, VA
05.2017 - 07.2017
- I was assigned to Grady Management greeting potential residents, accepting rents, preparing leases and other tasks as assigned.
Customer Care Agent (Remote Work)
CLOUD 10/VIASAT
Wilmington, NC
07.2016 - 11.2016
- I received inbound calls for the Exede Satellite Internet Company and aided with billing issues, accepting payments, and troubleshooting the ViaSat modems and wireless routers.
Administrative Technical Support
ADECCO
Wilmington, NC
08.2015 - 06.2016
- I assisted with New Hanover County Tax Department tax evaluations for Real Property. My tasks included encoding and sketching parcels using IAS World system as assigned by Tax Appraisers and other tasks as assigned.
Customer Support Professional/Independent Contractor (Remote Work)
BROWN DIALLO, LLC
Wilmington, NC
08.2011 - 10.2015
- I provided customer support to Staples customers via inbound calls, assisted customers placing orders, data entry, researching customer accounts and entering coupon codes for discounts and providing technical support. I assisted customers with completion of their tax returns using Intuit TurboTax, provided troubleshooting techniques, and upgraded TurboTax products, as necessary. I assisted AT&T customers with Billing/Payments/payment arrangements misapplied payments, data entry, reviewed customer accounts and update information, Enterprise discount inquiries and changing rate plans/offers, process cancellations and retain customers, resolve billing disputes and issues, device troubleshooting, ordering/provisioning new devices, provided troubleshooting steps for validating connectivity during installation.
N-Title Specialist
AEROTEK
Cherry Hill, NJ
09.2012 - 10.2013
- I acquired tracking tasks from FSMS for title documents prior to closing the loans and confirmed that the title documents had been received. I notified closing agents if documents were not uploaded. I received Help Desk requests from Loan Processors who needed assistance entering Closing Agent information into the CASH system and assisted mortgages upon request.
Part-time Receptionist/Assistant
OFFICE TEAM/ROBERT HALF
Princeton, NJ
07.2011 - 03.2012
- I was assigned to K. Hovnanian Homebuilders on a temporary basis. I assisted the Sales Consultant with office duties, i.e., copying, and faxing documents pertaining to new home sales and answering callers’ questions regarding the availability of homes.
Receptionist/Administrative Assistant
LONG PROPERTY MANAGEMENT
Mt. Holly, NJ
10.2008 - 03.2011
- I prepared daily, weekend and monthly rental and financial reports for Storage Bins Facilities. I provided administrative support to the President, Vice President, Benefits Administrator and Controller of the company, as well as many tasks as assigned.
Realtor, Sales Associate
EXIT Buyers Plus Realty, PRUDENTIAL (PFR), REMAX 1st Choice, COLDWELL BANKER (CBE), & WEICHERT, REALTORS
Burlington, NJ/Camden
04.2001 - 11.2009
- As an Independent Contractor, I placed my real estate license with a Broker, who coached me towards success as a Realtor in the State of New Jersey and I prepared marketing materials to promote my Real Estate Business.
Education
Effective Teacher Training, EDU 3002-Substitute Teacher Certificate
Cape Fear Community College
Wilmington, NC01-2015
Business Administration/Paralegal
Strayer University
Willingboro, NJ05-2011
Skills
- Verbal communication
- File organization
- Written and oral communication
- Empathy display
- Customer correspondence
- Payment processing
- Documentation and reporting
- Keyboarding
- Technical troubleshooting
- Sales and upselling
- Eligibility determination
- Account updating
- Database management
- Account management
- Database maintenance
- Positive attitude
Affiliations
President – Board of Directors for Rosewood Condominiums
MEMBERSHIPS/AWARDS
Outstanding Banker - Fidelity National Bank-Brokerage Division
Timeline
Administrative Support Specialist
UNC CHARLOTTE
03.2022 - Current
Support Associate/Front Desk Receptionist (Part-Time, 22.5 hours/week)
NEW HANOVER COUNTY SCHOOLS
02.2019 - 03.2022
Customer Service/Receptionist
ROBERT HALF/OFFICE TEAM
06.2018 - 07.2018
Receptionist
ADECCO
03.2018 - 06.2018
Marketing/Leasing Consultant
MATERN STAFFING
05.2017 - 07.2017
Customer Care Agent (Remote Work)
CLOUD 10/VIASAT
07.2016 - 11.2016
Administrative Technical Support
ADECCO
08.2015 - 06.2016
N-Title Specialist
AEROTEK
09.2012 - 10.2013
Customer Support Professional/Independent Contractor (Remote Work)
BROWN DIALLO, LLC
08.2011 - 10.2015
Part-time Receptionist/Assistant
OFFICE TEAM/ROBERT HALF
07.2011 - 03.2012
Receptionist/Administrative Assistant
LONG PROPERTY MANAGEMENT
10.2008 - 03.2011
Realtor, Sales Associate
EXIT Buyers Plus Realty, PRUDENTIAL (PFR), REMAX 1st Choice, COLDWELL BANKER (CBE), & WEICHERT, REALTORS
04.2001 - 11.2009
Effective Teacher Training, EDU 3002-Substitute Teacher Certificate
Cape Fear Community College
Business Administration/Paralegal
Strayer University