Anita Brown
Blandinsville,IL
Summary
Dedicated caseworker with strong communication skills and a focus on client advocacy. Expertise in developing personalized service plans and facilitating workshops to empower clients toward self-sufficiency. Working with homeless population for 14 years.
Overview
27
27
years of professional experience
Work History
General Assistance Caseworker
Macomb City Township
Macomb, IL
01.2012 - Current
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed personalized service plans in collaboration with clients to address their unique challenges.
- Coordinated referrals to community resources, enhancing client access to essential support services.
- Facilitated workshops on life skills and resource management, empowering clients toward self-sufficiency.
Business Manager
MOSAIC
Macomb, IL
10.2005 - 06.2011
Representative Payee for 98 individuals in service.
Annual Budget
Supervised Accounting Technician, Accounting Specialist & Executive Secretary.
Managed Vehicle Fleet
State Billing
Personal Banker/Teller Supervisor
First Federal Bank
Macomb, IL
09.1999 - 10.2005
- Developed personalized banking solutions to enhance customer satisfaction and loyalty.
- Facilitated account openings, closures, and maintenance while ensuring compliance with regulatory requirements.
- Provided expert guidance on financial products, including loans, mortgages, and investment options.
- Trained and mentored junior staff on banking procedures and customer service excellence.
Education
Associate of Science -
Associate of Science -
Robert Morris College
Carthage, IL06-1990
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
Timeline
General Assistance Caseworker
Macomb City Township
01.2012 - Current
Business Manager
MOSAIC
10.2005 - 06.2011
Personal Banker/Teller Supervisor
First Federal Bank
09.1999 - 10.2005
Associate of Science -
Associate of Science -
Robert Morris College